Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LOVEPREET SINGH

Surrey,BC

Summary

Proven track record in enhancing customer service and front office efficiency, notably at Hotel Celebration. Excelled in guest relations, leveraging Microsoft Office and listening skills to elevate guest satisfaction. Achieved significant improvements in service delivery by training staff and streamlining check-in processes, ensuring a welcoming and professional environment.

Overview

4
4
years of professional experience

Work History

Front Desk Receptionist

McDonald's Restaurant
04.2023 - 04.2024
  • Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
  • Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
  • Scheduled, coordinated and confirmed appointments and meetings.
  • Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.

Guest Services Coordinator

Hotel Celebration
04.2022 - 04.2023
  • Gave information about area attractions and provided directions.
  • Booked appointments, accepted payments and answered guest questions.
  • Trained junior team members in customer service strategies and property policies.
  • Confirmed arrival and departure times for guests.

Guest Relations Executive

Hotel Celebration
07.2020 - 07.2022
  • Served as main point of contact for VIP guests and kept hotel departments briefed on individual requirements.
  • Managed and improved customer service functions for reception and lounge areas.
  • Successfully resolved booking discrepancies by liaising with reservation agents, ensuring minimal disruption to guest plans.
  • Established a welcoming atmosphere at the front desk area through impeccable presentation and demeanor.

Education

High School Diploma -

South Granville Business College
Vancouver, BC
04.2025

Bachelor of Arts - Economic Studies & History & Physical Education

Punjabi University
Punjab, India
05.2020

Matriculation Examination (10th Class) - Arts

Punjab School Education Board
PUNJAB,INDIA
03.2017

Senior Secondary (12th Class) -

Punjab School Education
Punjab, India
03.2017

Skills

  • Customer Service
  • Time Management
  • Listening Skills
  • Cash Handling
  • Business Administration
  • Punctual and Reliable
  • Data Entry
  • Microsoft Office
  • Computer Proficiency

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Native or Bilingual

Timeline

Front Desk Receptionist

McDonald's Restaurant
04.2023 - 04.2024

Guest Services Coordinator

Hotel Celebration
04.2022 - 04.2023

Guest Relations Executive

Hotel Celebration
07.2020 - 07.2022

High School Diploma -

South Granville Business College

Bachelor of Arts - Economic Studies & History & Physical Education

Punjabi University

Matriculation Examination (10th Class) - Arts

Punjab School Education Board

Senior Secondary (12th Class) -

Punjab School Education

Similar Profiles

CREATE PROFILE
LOVEPREET SINGH