LOVEPREET SINGH
Winnipeg,MB
Summary
Versatile Technical Support Representative skilled at offering clients easy-to-understand guidance and actionable advice. Positively impacts all customer interactions and engineering efforts for supported products.
Overview
5
5
years of professional experience
Work History
Technical Support Advisor
Teleperformance Canada
10.2021 - 09.2023
- Served as primary point of contact for triaging technical issues.
- Reviewed technical guidelines to verify compliance with information security standards and best practices.
- Advised project managers on simultaneous technical workstreams, aiding in alignment of broader business goals.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Used ticketing systems to manage and process support actions and requests.
- Monitored systems in operation and quickly troubleshot errors.
- Researched product and issue resolution tactics to address customer concerns.
Logistics Shipping Coordinator
MGI Distribution
03.2019 - 08.2020
- Oversaw warehouse crew stocking inventory and preparing loads.
- Prepared and maintained accurate records of shipments and deliveries to enable tracking history and acquire consistent information.
- Monitored and tracked shipments to determine timely delivery and minimize delays.
- Responded to customer inquiries and resolved complaints to establish trust and increase satisfaction.
- Worked with vendors to schedule daily pickups and weekly deliveries.
- Generated end-of-day reports covering shipments, productivity, and financial totals.
Education
Diploma in Computing Support - IT Network Security
Teccart Institute
3030 Rue Hochelaga08.2020
Special Care Counselling - Counselling And Human Development
LaSalle College
Montreal, QC02.2019
Skills
- Operational Documentation Editing
- Best Practice Implementation
- Technical Support Triage
- Software Diagnosis
- Customer Service
- Information Protection
Languages
English
Full Professional
Punjabi
Native or Bilingual
Timeline
Technical Support Advisor
Teleperformance Canada
10.2021 - 09.2023
Logistics Shipping Coordinator
MGI Distribution
03.2019 - 08.2020
Diploma in Computing Support - IT Network Security
Teccart Institute
Special Care Counselling - Counselling And Human Development
LaSalle College
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