Lovepreet Maan

Dynamic Technical Support Representative with proven expertise at Webnet IT Solutions, excelling in technical troubleshooting and customer service. Adept at resolving complex issues and implementing software updates, enhancing system performance. Strong project management skills complemented by a commitment to staying ahead of technology trends, ensuring top-tier support and customer satisfaction.

Technical Support and Troubleshooting:

• Completed 50+ technical support tickets as part of internship training, gaining familiarity with common troubleshooting methodologies.
• Practiced remote desktop solutions in a lab environment, successfully simulating remote support scenarios.

Network Configuration and Maintenance:

• Configured and managed networks in a laboratory setting, familiar with routers, switches, and basic firewall configurations.
• Conducted college project securing local networks, gaining practical skills in network security and user training.

Customer Service and Communication:

• Provided peer-to-peer technical support for fellow students, assisting approximately 20 users with software/hardware issues.
• Delivered presentations on technical topics in class, improving overall communication skills.