Lovepreet Kaur Gill
1512- 4 Lisa St,Brampton,ON
Summary
To obtain a challenging and rewarding position where prior experience, personal ability, and a commitment to professionalism would be of value. Position should allow for continued personal and professional growth commensurate with achievements. I am an enthusiastic, self-motivated, reliable, responsible, and hard-working person. I am a mature team worker and adaptable to all challenging situations. I can work well both in a team environment as well as using my own initiative. I can work well under pressure and adhere to strict deadlines.
Overview
5
5
years of professional experience
Work History
Customer Service, Customs Clearance, Safety and Compliance
Target Transport
08.2022 - Current
- Develop and maintain professional customer relations by identifying and meeting customer needs
- Tracking and tracing the freight and related questions
- Handling calls inbound and outbound, solving customer and carrier issues
- Shipping and Receiving of the freight and proper routing and record of the documentation
- Keep Director of US Operations informed of any problems, schedule changes, vacations
- Keep track of the all the equipment regarding safety and inspections
- Dealing with ACE/ ACI / PAPS / PARS and Bonded shipments and Ensure policies and procedures are followed
- Enforce safety procedures such as monitoring driver reports to ensure equipment safety
- Experience on working with software’s: Border Connect, Expert, Samsara Fleet Manager
- Ensure that imaging, sending paperwork to brokers and stack manifest are done in a timely fashion to keep the freight moving to the customer as per posted transit times
- Ensure that inland bonds are handled quickly to keep delays to a minimum
- Establish and monitor Quality Control measures to review transactions prior to the file submission to CBSA
- Provide support and solutions to both external and internal clients regarding customs issues
- Assist clients and drivers during CBSA Compliance Verification and post-audit requirements
- Claims refunds/amends and drawbacks.
Dispatch and Safety Training
Hunter Express LTD
07.2022
- Training in TMS software, updating the drivers on proper routing
- Data entry, planning loads, entering details, sending POD
- Training on ACE, ACI, Border Connect
- Co-ordinating the PU and Deliveries with concerned parties, drivers, suppliers, clients
- Tracking and tracing the cargo and updating the consignor and consignee
- Resolving billing issue, recording, and documenting freight orders
- Working on the binder for the equipment
- Monitoring driver ELD, PM, AM, IFTA, CVOR, making reports.
Administrative Assistant
Punjab Agricultural University
04.2020 - 12.2020
- Adjusting staff schedules and updating the master calendar
- Coordinating staff meetings
- Writing down minutes and meeting summaries
- Running errands
- Picking up supplies and office equipment
- Filing forms and documents
- Sending invoices and collecting receipts
- Write and distribute email, faxes, letters, and forms.
Customer Service Representative
Spencer’s Retail Services
07.2019 - 03.2020
- Handle customer complaints by providing solutions, often within a time limit to ensure the customer is satisfied
- Greeting customers in a friendly manner; be knowledgeable to answer questions regarding merchandise items, prices and brands
- Learn to identify customer needs or desires in order to recommend the appropriate product or service
- Processing of daily shipments, organization and set-up of the warehouse area; ensuring all merchandise is received, processed and merchandise presentation standards are maintained
- Learn the software systems used by the company to be able to communicate effectively with incoming inquiries
- Keep a record of incoming inquiries to be able to reference them later
- Be able to process orders, forms, applications, or requests
- Work with colleagues when necessary to resolve customer complaints
- Provide feedback to other departments to help improve sales, marketing, and business processes
- Learn about the products inside and out to be able to answer any questions from customers.
Education
Dispatch Training -
Hunter Express LTD
Brampton, ON10.2022
Bachelor of Science - Agriculture -
Punjab Agricultural University
Punjab, India01.2019
Profile Skills
- Canadian Permanent Resident.
- A self-persuaded, leadership quality, relational abilities, and a fast learner.
- Composed and verbal, ability to work independently.
- Interpersonal and Communication skills, quick learner.
- Deal with people tactfully and have good problem-solving ability.
- Adaptability, Punctuality, Positive attitude, Multitasking.
Languages
English
Professional Working
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
References
Available on request
Timeline
Customer Service, Customs Clearance, Safety and Compliance
Target Transport
08.2022 - Current
Dispatch and Safety Training
Hunter Express LTD
07.2022
Administrative Assistant
Punjab Agricultural University
04.2020 - 12.2020
Customer Service Representative
Spencer’s Retail Services
07.2019 - 03.2020
Dispatch Training -
Hunter Express LTD
Bachelor of Science - Agriculture -
Punjab Agricultural University
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