Lovepreet Kaur
Mississauga,ON
Summary
Customer service professional with 4 years of experience in fast-paced environments, specializing in conflict resolution and team supervision. Proven ability to manage operations effectively while delivering exceptional customer experiences. Strong communication skills complemented by a diploma in computer systems technology and technical troubleshooting expertise. Recognized for efficient multitasking and quick adaptation to new systems and workflows.
Overview
4
4
years of professional experience
Work History
Restaurant Supervisor
Jollibee
Mississauga, Ontario
08.2022 - Current
- Supervised daily front-of-house operations to uphold customer service standards.
- Assisted customers with inquiries and complaints, ensuring prompt resolutions.
- Led team members during high-volume shifts to maintain service efficiency.
- Managed cash handling and POS transactions, including end-of-day reporting.
- Coordinated staff schedules and delegated tasks to optimize workflow.
- Trained and mentored employees to enhance communication and customer interaction skills.
Production & Inventory Assistant
Reflex 2000 Inc
Hornby, Ontario
02.2022 - 08.2022
- Operated production equipment to ensure quality control for customer orders.
- Maintained accurate inventory records and monitored stock levels.
- Prepared shipments, printed labels, and processed orders efficiently.
- Utilized computer systems and software to manage logistics tasks and inventory.
Education
Some College (No Degree) - Diploma in Computer Systems Technology
Sheridan College
Oakville, ONSkills
- Customer service
- Bilingual communication
- Front desk operations
- Problem solving
- Team leadership
- Cash handling and POS
- Technical proficiency
- Microsoft Office suite
- Staff training
- Multitasking
- Shift coordination
- Fast-paced adaptability
Languages
English
Full Professional
French
Full Professional
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Restaurant Supervisor
Jollibee
08.2022 - Current
Production & Inventory Assistant
Reflex 2000 Inc
02.2022 - 08.2022
Some College (No Degree) - Diploma in Computer Systems Technology
Sheridan College