Lovepreet Kaur
Bedford
Summary
Dedicated Continuing Care Assistant student with hands-on caregiving experience and strong customer service background. Skilled in providing compassionate, person-centered care while maintaining client dignity and independence. Proven ability to work effectively with diverse populations and collaborate with healthcare teams to ensure optimal client outcomes.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
Rogers Centre
Summerside, PE
04.2023 - 05.2025
- Delivered excellent customer service and built rapport with diverse clientele
- Resolved inquiries and managed high-stress situations while maintaining professionalism
- Attended 20-30 calls daily, developing communication skills essential for patient interaction
- Maintained detailed records and documentation transferable to patient care
- Demonstrated empathy and active listening skills with distressed customers
- Clinical skills and placements
- November 2025 | Clinical Practicum Hours ( The Sagewood )
- Various Halifax Healthcare Facilities - Hands-on experience in long-term care, home care, and assisted living settings
Housekeeping Cleaner
Days Inn Hotel
Summerside, PE
08.2022 - 10.2023
- Performed daily cleaning tasks including sweeping, mopping, dusting, and vacuuming to maintain a clean and organized environment.
- Sanitized bathrooms, kitchens, and common areas following hygiene and safety standards.
- Made beds, changed linens, and replenished towels and toiletries.
- Managed waste disposal by emptying trash bins and sorting recyclables.
- Ensured all rooms met cleanliness and presentation standards before guest/customer use.
- Collaborated with team members to ensure all cleaning tasks were completed on time.
- Communicated with supervisors regarding inventory needs, room status, or special cleaning requirements.
Education
Diploma - Continuing Care Assistant Program
CBBC Career College
Halifax, NSDiploma - Hospitality And Tourism Management
St. Lawrence College
High School -
BGS
IndiaSkills
- CARE & SUPPORT: Personal care and hygiene assistance
- Mobility and transfer assistance
- Feeding assistance
- Companionship and emotional support
- Patient safety and fall prevention
- TECHNICAL: Patient assessment and documentation
- Microsoft Office
- Medication reminders
- Infection control and PPE protocols
- INTERPERSONAL: Excellent communication
- Cultural sensitivity
- Team collaboration
- Active listening and empathy
Languages
English
Punjabi
Hindi
Certification
- WHMIS Certified
- Food Handling Certified
- First Aid & CPR Certified
- OHS
Timeline
Customer Service Representative
Rogers Centre
04.2023 - 05.2025
Housekeeping Cleaner
Days Inn Hotel
08.2022 - 10.2023
Diploma - Continuing Care Assistant Program
CBBC Career College
Diploma - Hospitality And Tourism Management
St. Lawrence College
High School -
BGS
ADDITIONAL QUALIFICATIONS
- Physically capable of lifting and transfers
- Reliable with excellent attendance
- Available all shifts including weekends and holidays
- Committed to person-centered care and client dignity