LOVEPREET L K KAUR
Brampton,ON
Overview
5
5
years of professional experience
Work History
Control Room Operator - Corporate Security
Manitoba Hydro
Winnipeg, Manitoba
12.2023 - 02.2024
- Stayed up to date with policy, process and regulatory changes for customer interactions
- Conducted routine inspections of control room area, ensuring that it remained clean, organized, and free of potential hazards
- Handled escalated complaints from customers, working to provide satisfactory resolutions promptly
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Responded to alarms and investigated disturbances
- Monitored CCTV feeds of building and grounds
- Identified potential security risks during daily patrols and reported findings to management
Customer Service Supervisor
IntouchCx
Winnipeg, Manitoba
04.2021 - 02.2024
- Handling Inbound and outbounds call
- Contact tracing, case tracing- Active monitoring
- Handling Complaints and Resolving issues
- Telephone Sales and customer support
- Compiling Data and making Reports
- Front line agents to our clients
GSOC Operator
CIBC Square
Toronto, Ontario
02.2024 - Current
- Evaluated current security measures periodically, recommending enhancements as needed
- Inspected fire alarm systems regularly to ensure proper function and compliance with safety regulations
- Responded to alarms promptly, assessed potential threats, and took appropriate action
- Monitored security systems, including CCTV and access control systems
- Coordinated with building maintenance staff to address any physical security concerns or repairs needed
- Conducted routine patrols of premises to detect and prevent unauthorized activity
- Assisted in planning and executing special events or high-profile visitors' arrival for maximum security
Security Officer
Walmart
Mississauga, Ontario
02.2020 - 04.2021
- Report damages to the supervisor
- Be alert on site by following all the rules and regulations
- Interact with customers in professional manner
- Answer all the calls from customer service
- Have a positive attitude, be willing to learn and be able to deliver outstanding customer service
- Have excellent time management and organization skills
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Timeline
GSOC Operator
CIBC Square
02.2024 - Current
Control Room Operator - Corporate Security
Manitoba Hydro
12.2023 - 02.2024
Customer Service Supervisor
IntouchCx
04.2021 - 02.2024
Security Officer
Walmart
02.2020 - 04.2021