LOVEPREET L K KAUR
Brampton,ON
Overview
5
5
years of professional experience
Work History
Control Room Operator - Corporate Security
Manitoba Hydro
Winnipeg, Manitoba
12.2023 - 02.2024
- Stayed up to date with policy, process and regulatory changes for customer interactions
- Conducted routine inspections of control room area, ensuring that it remained clean, organized, and free of potential hazards
- Handled escalated complaints from customers, working to provide satisfactory resolutions promptly
- Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences
- Responded to alarms and investigated disturbances
- Monitored CCTV feeds of building and grounds
- Identified potential security risks during daily patrols and reported findings to management
Customer Service Supervisor
IntouchCx
Winnipeg, Manitoba
04.2021 - 02.2024
- Handling Inbound and outbounds call
- Contact tracing, case tracing- Active monitoring
- Handling Complaints and Resolving issues
- Telephone Sales and customer support
- Compiling Data and making Reports
- Front line agents to our clients
GSOC Operator
CIBC Square
Toronto, Ontario
02.2024 - Current
- Evaluated current security measures periodically, recommending enhancements as needed
- Inspected fire alarm systems regularly to ensure proper function and compliance with safety regulations
- Responded to alarms promptly, assessed potential threats, and took appropriate action
- Monitored security systems, including CCTV and access control systems
- Coordinated with building maintenance staff to address any physical security concerns or repairs needed
- Conducted routine patrols of premises to detect and prevent unauthorized activity
- Assisted in planning and executing special events or high-profile visitors' arrival for maximum security
Security Officer
Walmart
Mississauga, Ontario
02.2020 - 04.2021
- Report damages to the supervisor
- Be alert on site by following all the rules and regulations
- Interact with customers in professional manner
- Answer all the calls from customer service
- Have a positive attitude, be willing to learn and be able to deliver outstanding customer service
- Have excellent time management and organization skills
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
- Processed POS transactions, including checks, cash and credit purchases or refunds
- Restocked, arranged and organized merchandise in front lanes to drive product sales
- Counted cash in register drawer at beginning and end of shift
- Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance
Timeline
GSOC Operator
CIBC Square
02.2024 - Current
Control Room Operator - Corporate Security
Manitoba Hydro
12.2023 - 02.2024
Customer Service Supervisor
IntouchCx
04.2021 - 02.2024
Security Officer
Walmart
02.2020 - 04.2021
Similar Profiles
Halle ChesterHalle Chester
Administrative Representative III, TSO&M Converter Stations South Department at Manitoba HydroAdministrative Representative III, TSO&M Converter Stations South Department at Manitoba Hydro
Erin BrungerErin Brunger
Workforce Management Lead at Manitoba HydroWorkforce Management Lead at Manitoba Hydro
Cody AppleyardCody Appleyard
Maintenance Planner at Manitoba HydroMaintenance Planner at Manitoba Hydro
Mayuri GourMayuri Gour
Integrated Solutions Documentation Engineer at KION GroupIntegrated Solutions Documentation Engineer at KION Group
Inthumathy UthayachandranInthumathy Uthayachandran
Personal Support Worker at Revera OntarioPersonal Support Worker at Revera Ontario