Summary
Overview
Work History
Education
Skills
Accomplishments
LANGUAGE
Timeline
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LOVEPREET KAUR

Brampton,Canada

Summary

Performance-oriented security management professional offering an unparalleled record of accomplishment in exceeding protection targets. Proficient in assessing current conditions and needs to develop optimized approaches. Able to handle pre-construction planning, system improvements, and emergency situations.

Overview

5
5
years of professional experience

Work History

Corporate Security Specialist

CIBC Square
02.2024 - Current
  • Evaluated current security measures periodically, recommending enhancements as needed.
  • Inspected fire alarm systems regularly to ensure proper function and compliance with safety regulations.
  • Responded to alarms promptly, assessed potential threats, and took appropriate action.
  • Monitored security systems, including CCTV and access control systems.
  • Coordinated with building maintenance staff to address any physical security concerns or repairs needed.
  • Conducted routine patrols of premises to detect and prevent unauthorized activity.
  • Assisted in planning and executing special events or high-profile visitors' arrival for maximum security.

Control Room Operator - Corporate Security

Manitoba Hydro
12.2023 - 02.2024
  • Stayed up to date with policy, process and regulatory changes for customer interactions.
  • Conducted routine inspections of control room area, ensuring that it remained clean, organized, and free of potential hazards.
  • Handled escalated complaints from customers, working to provide satisfactory resolutions promptly.
  • Wrote concise, detailed reports on property damage, theft, presence of unauthorized persons and unusual occurrences.
  • Responded to alarms and investigated disturbances.
  • Monitored CCTV feeds of building and grounds.
  • Identified potential security risks during daily patrols and reported findings to management.

Customer Service Supervisor

IntouchCx
04.2021 - 02.2024
  • Handling Inbound and outbounds call
  • Contact tracing, case tracing- Active monitoring
  • Handling Complaints and Resolving issues
  • Telephone Sales and customer support
  • Compiling Data and making Reports
  • Front line agents to our clients

Security Officer

Walmart
02.2020 - 04.2021
  • Report damages to the supervisor
  • Be alert on site by following all the rules and regulations
  • Interact with customers in professional manner
  • Answer all the calls from customer service
  • Have a positive attitude, be willing to learn and be able to deliver outstanding customer service
  • Have excellent time management and organization skills
  • Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers
  • Processed POS transactions, including checks, cash and credit purchases or refunds
  • Restocked, arranged and organized merchandise in front lanes to drive product sales
  • Counted cash in register drawer at beginning and end of shift
  • Promoted customer loyalty and consistent sales by delivering friendly service and knowledgeable assistance.

Education

Diploma - Business General

Sheridan college
Brampton, ON
04.2020

High School Diploma - Commerce

Sacred Heart Convent School
03.2019

Skills

  • Conflict resolution skills
  • Continuous Improvement
  • Decision-Making
  • Call Center Operations
  • Employee Schedule Management
  • Performance Evaluation
  • Handling Escalations
  • Event security
  • Workplace violence prevention

Accomplishments

  • Compiled inventory lists and worked with vendors for product pricing and special orders. Handled high volume sales with cash, credit and gift card transactions, balancing cash draw at end of shift with 100% accuracy rate.
  • Conflict Resolution - Responsible for handling customer account inquiries, accurately providing information to ensure resolution of product/service complaints and customer satisfaction.

LANGUAGE

English Proficient (C2)
Hindi Proficient (C2)
Punjabi Proficient (C2)

Timeline

Corporate Security Specialist

CIBC Square
02.2024 - Current

Control Room Operator - Corporate Security

Manitoba Hydro
12.2023 - 02.2024

Customer Service Supervisor

IntouchCx
04.2021 - 02.2024

Security Officer

Walmart
02.2020 - 04.2021

High School Diploma - Commerce

Sacred Heart Convent School

Diploma - Business General

Sheridan college

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