Summary
Overview
Work History
Education
Skills
Languages
Timeline
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LOVEPREET KAUR

Dartmouth,NS

Summary

Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.

Overview

2
2
years of professional experience

Work History

Keyholder and Assistant Team Leader

dollarama
Dartmouth, Nova Scotia
01.2025 - Current
  • Delivered exceptional customer service through cashiering, merchandising, and restocking shelves, contributing to a 10% increase in overall customer satisfaction ratings.
  • Ensured compliance with local retail laws, including safety and security regulations, reducing risk and maintaining store integrity.
  • Analyzed weekly sales reports to identify trends, reduce shrinkage, and manage labor costs, resulting in a 7% improvement in operational efficiency.
  • Maintained timely opening and closing of the store in accordance with company policies.
  • Assisted customers with product selection and resolved complaints effectively, achieving a high resolution rate with minimal escalations.
  • Organized backroom storage to optimize space and streamline inventory access, improving restock time by 15%.
  • Tracked stock movement to ensure consistent merchandise availability and reduce out-of-stock situations.
  • Supervised a team of 5–8 employees, providing direction on customer service standards and daily responsibilities

Cashier and Sales Associate

dollarama
Dartmouth, Nova Scotia
10.2023 - 12.2024
  • Maintained cleanliness of checkout area including countertops, registers, windowsills, and floors, contributing to a welcoming environment for customers.
  • Organized promotional displays and arranged merchandise on counters or tables to promote sales, helping boost impulse purchases by approximately 15% during key promotions.
  • Operated cash register efficiently and accurately, processing an average of 100+ transactions per shift through various payment methods.
  • Issued receipts, refunds, credits, or change due to customers with a 99% accuracy rate, minimizing discrepancies and delays.
  • Followed company security procedures for handling large sums of money, contributing to a zero-cash-loss record during tenure
  • Directed trash removal and sanitation procedures to keep aisles and register area organized and hazard-free.
  • Used suggestive selling techniques to promote add-on sales, resulting in a noticeable increase in accessory and complementary product purchases.

Kitchen Crew Member and Server

mains restaurants
Sydney, Nova Scotia
02.2023 - 09.2023
  • Greeted customers warmly and answered inquiries to ensure a positive experience.
  • Maintained kitchen cleanliness and sanitized equipment per health standards.
  • Prepared food items and operated fryers, ovens, and other kitchen machinery.
  • Trained 5+ new staff on safe and efficient kitchen procedures.
  • Improved prep speed by 20% by organizing workstations for peak hours.
  • Operated cash register and processed customer payments accurately.

Education

Supply Chain Management

Cape Breton University
Sydney, None
12-2024

MBA - Business And Finance

Lovely Professional University
Punjab,India
05-2018

Skills

  • Supply chain management
  • Data analysis
  • Customer service
  • Inventory control
  • Market research
  • Team leadership
  • Effective communication
  • Problem solving
  • Store recovery
  • Store maintenance
  • Opening and closing operations
  • Staff training
  • Workplace safety
  • Loss prevention

Languages

English
Native/ Bilingual
Punjabi
Native/ Bilingual
Hindi
Native/ Bilingual

Timeline

Keyholder and Assistant Team Leader

dollarama
01.2025 - Current

Cashier and Sales Associate

dollarama
10.2023 - 12.2024

Kitchen Crew Member and Server

mains restaurants
02.2023 - 09.2023

Supply Chain Management

Cape Breton University

MBA - Business And Finance

Lovely Professional University

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LOVEPREET KAUR