Lovepreet Kaur
Summary
Organized and dependable professional with expertise in front office operations, customer service, and office management software. A strong communicator and adaptable team player committed to driving results and enhancing office efficiency. Eager to contribute skills, dedication, and energy to support your team’s success.
Overview
4
4
years of professional experience
Work History
Banquet Server
The Algonquin Resort
01.2025 - Current
- Served appetizers, delivered entrees, and refilled beverages for banquet guests.
- Managed multiple tasks simultaneously while maintaining composure under pressure in fast-paced banquet environments.
- Set up banquet tables and chairs based on event requirements.
- Demonstrated exceptional teamwork by collaborating with fellow servers to maintain a smooth flow of service during large-scale events.
- Adhered to all health and safety regulations while serving food and beverages.
Housekeeping Supervisor
Quality Inn
09.2024 - 01.2025
- Provided exceptional service during high-volume periods or challenging situations, ensuring a seamless experience for all guests.
- Answered multi-line phone system and enthusiastically greeted callers.
- Conducted regular room inspections to verify compliance with housekeeping standards.
- Enhanced team productivity by providing comprehensive training on proper cleaning techniques and equipment use.
- Assigned housekeeping staff to specific shifts and room blocks based on abilities and daily requirements.
Room Attendant
Blue Mountain Ski Resort
05.2024 - 09.2024
- Reduced guest complaints by maintaining a high standard of cleanliness in all assigned rooms.
- Received recognition for exceptional attention to detail while performing room inspections prior to guest arrival.
- Achieved time management goals by following designated schedules and completing assigned tasks within allotted time frames.
- Maintained hotel safety standards by adhering to proper procedures for handling chemicals and equipment during cleaning tasks.
- Successfully cleaned and serviced 12+ rooms daily, including suites, during peak hours and created towel art for special occasions to enhance guest experience.
Room Attendant
Quality Inn
09.2023 - 05.2024
- Used chemicals by following safety protocols and procedures to avoid burns and injuries.
- Vacuumed, dusted and maintained common areas, hallways, and waiting areas at elevators.
- Assisted in maintaining inventory levels of cleaning supplies, proactively reported low stock to management.
- Successfully handled peak season demands by cleaning and preparing over 17 rooms daily, ensuring high standards and timely turnover.
- Ensured positive guest experiences with prompt response to special requests and additional services.
Housekeeping Supervisor
Ramada by Wyndham
02.2022 - 07.2023
- Drove continuous commitment to product quality and safety, reducing downtime and overtime with effective budgeting and assignation of talents as well as resources.
- Supervised housekeeping and janitorial teams to maintain top cleanliness and safety standards, ensuring efficient task scheduling and timely work completion.
- Enhanced guest experience by promptly addressing and resolving any housekeeping-related complaints.
- Developed staff recognition programs and provided performance feedback to boost motivation and productivity.
Job Trainee
Ramada by Wyndham
08.2021 - 02.2022
- Strengthened interdepartmental communication channels through proactive collaboration with housekeeping, maintenance, and front desk teams.
- Actively participated in on-the-job training within the housekeeping department, working closely with supervisors and coworkers and asking questions to enhance skills in cleaning and guest services.
- Established lasting relationships with peers, leadership and customers using strong communication and interpersonal skills, contributing to a positive housekeeping team dynamic.
- Participated in industry workshops and seminars related to housekeeping, continuously expanding professional knowledge on cleaning techniques, safety standards, and guest service skills.
Education
Post-Graduate Diploma - Hospitality Management
Lambton College of Applied Arts And Technology
Sarnia, None01-2025
B.Sc in Hospitality And Tourism - Hospitality And Tourism Management
Satyam College
Sayyad Wala, Abohar08-2021
Skills
- Strong teamwork
- Time management
- Problem-solving skills
- Shift Scheduling
- Staff Management
- Staff Training & Development
- Staff Motivation
- Employee Performance Evaluation
- Cleaning Techniques & Health Compliance
- Customer relationship management
- Smart serve, AODA, WHIMS, Food Handler, Workplace Violence and OHSA certificates
- Languages: English, Hindi and Punjabi
Timeline
Banquet Server
The Algonquin Resort
01.2025 - Current
Housekeeping Supervisor
Quality Inn
09.2024 - 01.2025
Room Attendant
Blue Mountain Ski Resort
05.2024 - 09.2024
Room Attendant
Quality Inn
09.2023 - 05.2024
Housekeeping Supervisor
Ramada by Wyndham
02.2022 - 07.2023
Job Trainee
Ramada by Wyndham
08.2021 - 02.2022
Post-Graduate Diploma - Hospitality Management
Lambton College of Applied Arts And Technology
B.Sc in Hospitality And Tourism - Hospitality And Tourism Management
Satyam College
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