Lovepreet Kaur
Winnipeg
Summary
Compassionate and reliable Health Care Aide with extensive experience at Winnipeg Regional Health Authority. Proven ability to enhance patient independence and well-being while utilizing medical terminology and problem-solving skills. Successfully streamlined support processes in previous roles, demonstrating a commitment to high-quality patient care and effective communication.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Health Care Aide
Winnipeg Regional Health Authority
09.2019 - Current
- Assisted with daily living activities, promoting patient independence and overall wellbeing.
- Provided assistance in daily living activities by dressing, grooming, bathing, and toileting patients.
- Assisted patients with dressing, grooming and feeding needs, helping to overcome, and adapt to mobility restrictions.
- Utilized problem-solving skills when faced with unexpected situations or emergencies within the healthcare setting.
Technical Advisor
Intouch Cx
04.2023 - 12.2024
- Maintained expert-level knowledge of company products to provide accurate information to clients during support calls or emails.
- Streamlined support ticket handling process for faster response times and higher customer satisfaction levels.
- Maintained confidentiality when dealing with sensitive customer data, adhering strictly to company policies regarding privacy protection.
- Managed high levels of call flow and responded to technical support needs.
Claims Advisor
Intouch CX
08.2022 - 03.2023
- Managed a high volume of claims, ensuring timely settlements for clients.
- Conducted thorough investigations of complex claims to ensure accurate evaluations and appropriate reimbursements.
- Contributed to overall department success by consistently meeting or exceeding established performance metrics and goals.
- Ensured accuracy of data entry by diligently reviewing and updating client records in the company database system.
- Followed up with customers on unresolved issues.
- Examined claims forms and other records to determine insurance coverage.
Education
High School Diploma -
Assiniboine Community College
Brandon, MB08-2019
Skills
- Compassionate
- Reliable team player
- Patient care
- Patient relationship building
- Medical terminology
- Support services
Languages
Punjabi
Native or Bilingual
English
Full Professional
Hindi
Native or Bilingual
French
Limited Working
Certification
- Health care aide
- CPR certificate
- Security Guard
Timeline
Technical Advisor
Intouch Cx
04.2023 - 12.2024
Claims Advisor
Intouch CX
08.2022 - 03.2023
Health Care Aide
Winnipeg Regional Health Authority
09.2019 - Current
High School Diploma -
Assiniboine Community College
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