Lovepreet Kaur
Brampton
Summary
Dynamic Customer Service Representative with proven expertise at Royal Inn, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Recognized for exceeding performance metrics and improving user experience, while efficiently handling escalated calls and maintaining detailed records for optimal follow-up.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
Royal Inn
07.2023 - 12.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Representative
Park Plaza
02.2021 - 11.2022
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Assisted customers in navigating company website and placing online orders, improving overall user experience.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Updated company's FAQ section to include answers to common customer questions, reducing inquiry volume.
- Customized support strategies for high-priority clients to ensure their specific needs were met.
- Addressed customer inquiries to ensure satisfaction and foster positive service experience.
Education
High School Diploma -
Lambton College of Applied Arts And Technology
Mississauga, ON12-2025
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
- Customer relations
- Call center experience
- Computer proficiency
- Complaint handling
Languages
English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional
Timeline
Customer Service Representative
Royal Inn
07.2023 - 12.2025
Customer Service Representative
Park Plaza
02.2021 - 11.2022
High School Diploma -
Lambton College of Applied Arts And Technology
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