Lovepreet Kaur
Dartmouth,NS
Summary
Have Experience as a cashier in a fast-food industry and a current position in a food manufacturing company. Ability to work under pressure situations, developed during my hotline volunteering. Good communication skills demonstrated in customer service roles. Efficient in Microsoft Office, including advanced Excel skills. Multilingual: English, Punjabi, Hindi.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Line operator
Marson Foods Limited
10.2023 - Current
- As a line operator, I managed the efficient operation of machinery on the production line, ensuring seamless workflow and minimal downtime
- My responsibilities included monitoring equipment, conducting regular maintenance checks, and promptly addressing any mechanical issues
- I adhered to safety protocols, guaranteeing a hazard-free environment
- Quality control was a key part of my role; I meticulously inspected products to meet rigorous standards.
- My role demanded precision, vigilance, and a proactive approach to problem-solving, ensuring high-quality output and operational efficiency
- Loaded and unloaded product on and off conveyor line by routinely lifting up to 145 pounds.
- Communicated effectively with team members across departments for seamless coordination during shift transitions and critical operations updates.
Customer Service Representative
Circle K
10.2023 - 05.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Collaborated with product team to communicate customer feedback, resulting in product enhancements.
Shift Manager
Church's Texas Chicken Restaurant
05.2023 - 04.2024
- Handled escalated customer issues effectively, demonstrating strong problem-solving skills while upholding company values and standards.
- Trained new employees on company policies, procedures, and job responsibilities, ensuring seamless integration into the team.
- Improved overall team performance by effectively delegating tasks and providing clear instructions.
- Supervised employees and oversaw quality compliance with company standards for food and services.
- Excelled in every store position and regularly backed up front-line staff.
- Tracked receipts, employee hours, and inventory movements.
- Scheduled staff to establish adequate coverage during peak business hours.
Education
School of Hospitality, Tourism, and Culinary Arts -
Centennial College
10th Standard -
Army public school
Beas, Kapurthala01.2019
12th standard -
Army public school
Beas, Kapurthala01.2019
Skills
- Proficient in Microsoft Office
- Proficient in Excel
- Knowledge of Opera System
- Knowledge of Adobe
- Exceptional customer service
- Educated customers about menu items
- Made recommendations
- Responsibility
- Trustworthiness
- Identified customer preferences
- Anticipated needs to enhance customer experience
Certification
- Smart Serve certification.
- First Aid certification.
- Food Handler certification.
Personal Information
- Available: full time
- Marital Status: on work permit
Timeline
Customer Service Representative
Circle K
10.2023 - 05.2024
Line operator
Marson Foods Limited
10.2023 - Current
Shift Manager
Church's Texas Chicken Restaurant
05.2023 - 04.2024
10th Standard -
Army public school
12th standard -
Army public school
School of Hospitality, Tourism, and Culinary Arts -
Centennial College
Similar Profiles
Anuj RanaAnuj Rana
Food Production Worker at Marson FoodsFood Production Worker at Marson Foods
Rahul ShrivasRahul Shrivas
Packaging Associate at Marson foodsPackaging Associate at Marson foods
Ammar AhmadAmmar Ahmad
Manager Receivables & Credit Controller at Sunridge Foods (Pvt.) Limited (A subsidiary of Unity Foods Limited)Manager Receivables & Credit Controller at Sunridge Foods (Pvt.) Limited (A subsidiary of Unity Foods Limited)