Lovepreet Kaur
Abbotsford
Summary
Motivated Shift Manager with a strong background in the food service industry. Demonstrated expertise in overseeing food preparation and storage, efficiently managing customer complaints, and ensuring strict compliance with health and safety regulations. Highly skilled in training and coaching team members to consistently meet and exceed company standards.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Supervisor
Tim Hortons
04.2023 - 02.2025
- Provided exceptional customer service, ensuring order accuracy and addressing inquiries
- Prepared and served food and beverages following company standards and safety guidelines
- Collaborated effectively with team members to ensure smooth operations during busy periods
- Maintained cleanliness, followed company policies, and actively promoted special offers
Clerk, MDS Production Deli Department
Safeway
05.2023 - 10.2024
- Provided excellent customer service, assisting with orders and product information, ensuring customer satisfaction
- Maintained a clean, safe, and sanitary work area, strictly following health and safety regulations
- Conducted routine quality checks to ensure product freshness and quality standards
- Collaborated with the deli team, offering guidance and training to new members for an efficient work environment
Shift Manager
Pizza Hut
09.2022 - 04.2023
- Started as a team member in September 2022 and promoted to Shift Manager in December 2022
- Oversaw and conducted food preparation, presentation, and storage to ensure compliance with food health and safety regulations
- Conducted managerial walks across the store for smooth operations, completed temperature logs, and addressed customer complaints and issues
- Built customer confidence by actively listening to their concerns and providing appropriate feedback, thereby increasing customer retention
- Monitored sales, customer visits, and labor hours to guarantee proper staffing
- Provided training to team members to ensure adherence to company standards
- Managed day-to-day operations of the store
Education
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Kamloops, BC01.2024
Bachelor of Commerce -
Dev Samaj College For Women
Ferozepur01.2020
Skills
- Excellent Communication
- Highly organised and Multi-tasking
- Customer Service and Complaint Handling
- Food Preparation and Storage
- Staffing and Labor Management
- Training and Coaching
- Teamwork and Collaboration
- Leadership
Certification
- Food Handler Certification
- SafeCheck Advanced Food Safety Certification
Languages
English
Punjabi
Hindi
Timeline
Clerk, MDS Production Deli Department
Safeway
05.2023 - 10.2024
Supervisor
Tim Hortons
04.2023 - 02.2025
Shift Manager
Pizza Hut
09.2022 - 04.2023
Post Baccalaureate Diploma - Marketing
Thompson Rivers University
Bachelor of Commerce -
Dev Samaj College For Women
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