Lovepreet Kaur
Winnipeg
Summary
Developed exceptional customer service and communication skills in fast-paced hospitality setting. Adept at managing multiple tasks simultaneously and ensuring high levels of client satisfaction. Looking to transition into new role by leveraging these transferrable skills to contribute effectively in different environment.
Overview
7
7
years of professional experience
Work History
Front Desk Agent
Humphry Inn & Suites
10.2022 - Current
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Enhanced guest satisfaction by efficiently managing check-ins and checkouts.
- Maintained accurate records of guest information, payments, and reservations using hotel management software systems.
- Collected room deposits, fees, and payments.
- Maintained strong relationships with guests, addressing concerns promptly and effectively to ensure repeat business.
Counter Staff
Tim Hortons
02.2021 - 10.2022
- Enhanced customer satisfaction by providing friendly and efficient service.
- Collaborated with team members to provide seamless service during rush hours.
- Maintained a clean and organized workspace, ensuring compliance with health and safety regulations.
- Demonstrated flexibility by cross-training in multiple roles within the establishment, enabling efficient coverage during peak times or staff shortages.
Counter Staff Member
A&W Restaurants
02.2020 - 12.2020
- Responsible for food preparation area and kitchen
- Kept kitchen, counter and dining areas cleaned and sanitized.
- Prepared recipe ingredients by washing, peeling, cutting, and measuring.
Counter Staff Member
Tim Hortons
02.2018 - 12.2020
- Managed daily opening and closing tasks efficiently, ensuring smooth store operations.
- Managed multiple tasks in high-volume environment.
- Brewed coffee and tea and changed out drink station syrups.
Education
DCS / DEC - General studies
University of Fraser Valley
Abbotsford, BC12.2020
AEC / DEP or Skilled Trade Certificate - Computer Science
University of Fraser valley
Abbotsford, BC12.2020
Skills
- Customer Service
- Interpersonal Skills
- Communication Skills
- Organizational Skills
- Team Player
- Fast Learner
- Professionalism
- Time Management
- Barista Experience
- Food Handling
- Computer Skills
- Multilingual
- Guest Services
- Front Desk
Languages
English
Native or Bilingual
French
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
Front Desk Agent
Humphry Inn & Suites
10.2022 - Current
Counter Staff
Tim Hortons
02.2021 - 10.2022
Counter Staff Member
A&W Restaurants
02.2020 - 12.2020
Counter Staff Member
Tim Hortons
02.2018 - 12.2020
AEC / DEP or Skilled Trade Certificate - Computer Science
University of Fraser valley
DCS / DEC - General studies
University of Fraser Valley
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