Lovepreet Kaur
Brampton,ON
Summary
Driven leader with proven expertise in team motivation and conflict resolution, honed at Belvika Trade & Packaging. Excelled in enhancing team productivity and customer satisfaction through efficient work planning and problem-solving. Skilled in staff training and safety, achieving significant improvements in team performance and operational efficiency.
Overview
7
7
years of professional experience
Work History
Team Leader
Belvika Trade & Packaging
Brampton, ON
08.2020 - Current
- Set performance expectations for the team, monitoring progress towards goals and providing constructive feedback as needed.
- Empowered team members by delegating responsibilities according to individual strengths and areas of expertise.
- Managed conflict resolution among team members, fostering a positive and collaborative work environment.
- Maintained an inclusive and diverse team culture, promoting respect and understanding among all members.
- Enhanced team productivity by implementing efficient work processes and regularly reviewing performance metrics.
- Provided ongoing support to direct reports, addressing concerns or questions promptly so they could remain focused on their tasks.
- Streamlined workflows for increased efficiency, reducing turnaround times for critical tasks.
- Increased customer satisfaction with prompt and accurate issue resolution, leading dedicated customer service team.
- Motivated team members to surpass their targets, recognizing and rewarding their achievements.
Team Member
Tim Hortons
Mississauga, ON
01.2019 - 01.2020
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Addressed and resolved customer complaints in polite and professional manner.
- Trained new team members by relaying information on company procedures and safety requirements.
Hotel Front Desk Clerk
Kingdom Hotel
Moga Punjab
07.2017 - 04.2018
- Welcomed each new arrival pleasantly and confirmed reservations and identification.
- Collected room deposits, fees, and payments.
- Streamlined reservations process for improved accuracy and guest experience.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Handled wake-up calls to determine guests receive prompt and reliable wake-up services.
Education
BBA - Project Management
YORKVILLE UNIVERSITY
Concord, ON06.2022
Skills
Teamwork and Collaboration
Problem-Solving
Attention to Detail
Team motivation
Staff Training
Work Planning
Analytical Thinking
Goal Setting
Conflict Resolution
Safety
Flexible Schedule
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Full Professional
Timeline
Team Leader
Belvika Trade & Packaging
08.2020 - Current
Team Member
Tim Hortons
01.2019 - 01.2020
Hotel Front Desk Clerk
Kingdom Hotel
07.2017 - 04.2018
BBA - Project Management
YORKVILLE UNIVERSITY