Lovepreet Kaur
Toronto,ON
Summary
Results-driven professional focused on delivering exceptional support for customer needs. Successfully manages concerns and resolves conflicts to maximize customer satisfaction. Offers strong background in customer relations and communication. Driven Front Desk Agent highly skilled in managing reservations, telephone calls and customer inquiries. Poised and professional with total commitment to guest satisfaction. Well-versed in mitigating customer dissatisfaction with prompt service and diplomatic communication.
Overview
2
2
years of professional experience
Work History
Front Desk Agent
Eagle Mottle
11.2021 - 08.2022
- Took reservations over phone, in person, and via computer for guests and provided confirmation information.
- Collected room deposits, fees, and payments.
- Answered customer telephone calls promptly and appropriately handled needs.
- Used internal software to process reservations, check-ins and check-outs.
- Calculated billings and posted charges to room accounts, reviewing charges with guests at checkout.
- Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
- Maintained clean and organized front desk areas to uphold polished company image.
- Oversaw fast-paced front desk operations and guests' needs at busy facility.
- Issued room keys to guests upon check-in and answered questions regarding proper use.
- Answered multi-line phone system and enthusiastically greeted callers.
Customer Service Representative
Lifeline Foundation
07.2020 - 07.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Responded to customer requests for products, services, and company information.
Education
Diploma - Hospitality And Tourism Operations Management
George Brown College
Toronto, ONSkills
- Safety and Security Procedures
- Guest Services
- Problem-Solving Skills
- Sales Expertise
- Time Management
- Front Desk Management
- Cash Handling
- Posting Charges
- Verifying Reservations
- Transportation Information
- Local Arts and Culture
- Office Management
- Credit and Cash Payments
- Lobby Auditing
- Room Assignments
- Hospitality Service
- Guest Satisfaction
- Personable Demeanor
- Mail and Packages
- Supply Replenishment
- Office Meetings
- Effective Planning
- Concierge Services
- Payment Oversight
- File Management
- Customer Service
- Creative Solutions
- Conflict Management
- Written and Oral Communications
- Checking Guests In and Out
- Listening Skills
- Word Processing
- Team Oversight
- Security Protocols
Languages
English
Full Professional
Hindi and Punjabi
Native or Bilingual
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Timeline
Front Desk Agent
Eagle Mottle
11.2021 - 08.2022
Customer Service Representative
Lifeline Foundation
07.2020 - 07.2022
Diploma - Hospitality And Tourism Operations Management
George Brown College
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