Lovepreet Brar
Winnipeg,MB
Summary
Dynamic professional with extensive experience at Synzek Holding Ltd, excelling in client support and conflict resolution. Proven ability to enhance customer satisfaction through effective communication and active listening. Bilingual with a strong commitment to professional ethics and confidentiality, consistently delivering high-quality service and fostering a collaborative team environment.
Overview
15
15
years of professional experience
Work History
Interpreter
Language Access
09.2023 - Current
- Facilitated communication between diverse language speakers in various settings.
- Assisted in translating documents and verbal communications accurately.
- Supported team members in understanding cultural nuances during interactions.
- Engaged with clients to clarify needs and ensure accurate service delivery.
- Adapted quickly to different environments, maintaining professionalism at all times.
- Utilized active listening skills and cultural sensitivity to convey accurate interpretations.
- Maintained message content, tone, and emotion as closely as possible.
- Used knowledge of accepted ethical guidelines to interpret confidential and sensitive information.
Clerk
Shared Health
09.2018 - Current
- Maintained organized filing systems for easy access to documents.
- Coordinated schedules and meetings, optimizing team workflow and communication.
- Collaborated with team members to complete projects within deadlines and quality standards.
- Utilized strong multitasking skills to manage multiple priorities and tasks, ensuring timely completion of each assignment.
- Improved customer satisfaction by promptly answering inquiries and providing accurate information.
- Supported administrative staff with timely completion of daily tasks, ensuring smooth office operations.
- Ensured confidentiality of sensitive documents through proper storage methods and restricted access control implementation.
- Maintained a professional atmosphere within the office setting through effective communication skills and polished presentation abilities.
Assistant Manager of Customer Service
Synzek Holding Ltd
06.2010 - 03.2018
- Led customer service team to enhance client satisfaction through strategic problem-solving and conflict resolution.
- Developed and implemented training programs to improve staff performance and service delivery standards.
- Promoted a positive and inclusive working culture that emphasized collaboration, teamwork, and mutual respect among all employees.
- Increased sales through upselling and cross-selling techniques, educating customers on product offerings.
- Monitored employee performance, providing constructive feedback and coaching for continuous improvement.
- Enhanced customer satisfaction by addressing and resolving complaints in a timely manner.
Education
High School Diploma -
Seven Oaks School Division
Winnipeg, MB03-2020
No Degree - Unit Clerk
John Taylor Colligiate
Winnipeg, MB09-2014
Associate of Arts - Computer And Information Sciences
Computer Science
Punjab,India 03-2008
Skills
- Fluent bilingualism
- Client support
- Professional ethics
- Client confidentiality
- Memory retention
- Excellent communication
- Active listening
- Conflict resolution
- Professionalism
Languages
Punjabi
Full Professional
Hindi
Full Professional
English
Full Professional
Timeline
Interpreter
Language Access
09.2023 - Current
Clerk
Shared Health
09.2018 - Current
Assistant Manager of Customer Service
Synzek Holding Ltd
06.2010 - 03.2018
High School Diploma -
Seven Oaks School Division
No Degree - Unit Clerk
John Taylor Colligiate
Associate of Arts - Computer And Information Sciences
Computer Science