Summary
Overview
Work History
Education
Skills
Websites
Certification
Languages
Additional Information
Timeline
Generic

LOVENEET GOUTAM

Brampton,ON

Summary

Experienced marketing leader and customer service expert with a track record of success in both roles. Skilled in team leadership, strategic marketing, and delivering exceptional customer experiences. Ready to drive growth and satisfaction through innovative strategies and effective leadership.

Overview

8
8
years of professional experience
1
1
Certification

Work History

Customer Service Representative

Nordia Inc.
08.2023 - Current
  • Offered advice and assistance to customers, paying attention to special needs or wants.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests for products, services, and company information.
  • Answered constant flow of customer calls with minimal wait times.
  • Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
  • Provided primary customer support to internal and external customers.

Customer Service Executive

A1 Technology
02.2022 - 03.2023
  • Drove process improvements aimed at increasing operational efficiency and reducing wait times for customers.
  • Developed effective strategies for managing challenging situations, resulting in positive outcomes for both customers and the organization.
  • Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
  • Played a pivotal role in successful product launches by effectively communicating features and benefits to potential clients.

Marketing Team Lead

MobileProgramming LLC (www.mobileprogramming.com)
10.2019 - 01.2022
  • Reduced customer support requests by 7% through engaging with customers on various social media, whenever they had our product issues.
  • Doing prompt followups to ensure the SOW and MSA signs up with Mobileprogramming.
  • Generated 500+ successful leads through various B2B marketing tools (ZoomInfo, Salesforce, Lead411, LeadLeaper, Linkedin, Hunter.io etc).
  • Accomplished on an average of 120% of sale goals for three consecutive months.
  • Co-managed 3 social platforms, including LinkedIn, CRM, scheduled content posts, and tracked performance.
  • Built global digital marketing roadmap by planning, developing, implementing and managing overall digital marketing strategy.
  • Built leads and managed inbound marketing campaigns.
  • Managed, guided and provided training of digital marketing to the team and kept them motivated to achieve their goals.

Executive Marketing Assistant

MobileProgramming LLC (www.mobileprogramming.com)
11.2016 - 09.2019
  • Escalated sales by 25% through business development and lead generation.
  • Drafted promotional template emails and executed their distribution through various channels.
  • Assisted in-bound client calls and emails with orders, prepared order forms and sales contracts
  • Executed creative ideas for content marketing.
  • Acquired insight in online marketing current trends and reviewed strategies up-to-date.
  • Maintained reporting and developed actionable insights to continually improve branding efforts.

Education

Master of Business Administration - Human Resource And Marketing

LOVELY PROFESSIONAL UNIVERSITY
Jalandhar, Punjab
2015

Bachelor of Computer Science - Information Technology

Punjabi University
Patiala, Punjab
03.2011

Skills

  • Microsoft 365 Suite,
  • Campaign management
  • Content marketing,
  • Inbound Cold Calling,
  • Social Media/Email Marketing,
  • Project Management,
  • Database Management,
  • Team building and leadership,
  • Marketing team leadership
  • Outbound and inbound calls
  • Telemarketing expertise
  • Account Management
  • Account updating
  • Technical Troubleshooting

Websites

Certification

  • G Driving License.
  • Email Marketing - HubSpot Academy [2023 - 2025]

https://app.hubspot.com/academy/achievements/5lht4by9/en/1/loveneet-goutam/email-marketing


  • Social Media Marketing - HubSpot Academy [2023 - 2025]

https://app.hubspot.com/academy/achievements/cs0qkmfy/en/1/loveneet-goutam/social-media-marketing


  • Inbound Sales - HubSpot Academy [2023 - 2025]

https://app.hubspot.com/academy/achievements/st8rk4hh/en/1/loveneet-goutam/inbound-sales


  • Digital Marketing - HubSpot Academy [2023 - 2025]

https://app.hubspot.com/academy/achievements/15k02rtt/en/1/loveneet-goutam/digital-marketing


  • Maximizing ROI through Marketing Analytics - Semrush [2023 - 2024]

https://static.semrush.com/academy/certificates/fdb4cd1e28/loveneet-goutam_6.pdf


  • SEO - Semrush [May2023 - May2024]

https://static.semrush.com/academy/certificates/1d6f1bb412/loveneet-goutam_2.pdf

Languages

English
Native or Bilingual
Punjabi
Native or Bilingual
Hindi
Native or Bilingual
Urdu
Native or Bilingual

Additional Information

Visa Status - Permanent Resident

Timeline

Customer Service Representative

Nordia Inc.
08.2023 - Current

Customer Service Executive

A1 Technology
02.2022 - 03.2023

Marketing Team Lead

MobileProgramming LLC (www.mobileprogramming.com)
10.2019 - 01.2022

Executive Marketing Assistant

MobileProgramming LLC (www.mobileprogramming.com)
11.2016 - 09.2019

Master of Business Administration - Human Resource And Marketing

LOVELY PROFESSIONAL UNIVERSITY

Bachelor of Computer Science - Information Technology

Punjabi University

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