Loveneesh Kumar
Toronto
Summary
Results-driven and versatile customer service professional with 3 years of experience in concierge, cooking, and cashier roles, along with a strong background in sales representation. Proven ability to provide exceptional service, manage multiple responsibilities, and builds strong customer relationships. Skilled in handling customer inquiries, preparing high-quality food, managing transactions, and driving sales growth. Demonstrates a strong work ethic, adaptability, and the ability to thrive in fast-paced environments.
Overview
8
8
years of professional experience
Work History
Concierge
Regal Security Ltd.
04.2024 - Current
- Conduct property patrols, identifying security risks, maintaining comprehensive activity logs.
- Assist in daily operations, manage mail, handle packages, and ensure accurate record-keeping.
- Respond immediately to fire alarm activations in accordance with building procedures and conduct routine checks on fire alarm panels and log any faults or maintenance issues.
- Liaise with emergency services and coordinate building evacuation when required.
- Deliver outstanding customer service, boosting guest satisfaction through effective communication.
Customer Service Cashier
Popeyes® Louisana Kitchen
03.2023 - 03.2024
- Provided friendly customer service, fostering a welcoming atmosphere that encouraged repeat visits and positive reviews.
- Streamlined order processing by implementing efficient workflows, leading to faster service times and increased customer satisfaction.
- Coordinated with kitchen staff to ensure timely meal preparation, enhancing teamwork and reducing wait times during peak hours.
- Monitored inventory levels and adjusted orders accordingly, preventing shortages and minimizing waste for improved profitability.
Sales Representative
Micro Labs & Ipca Labs Ltd.
01.2017 - 01.2022
- Promoted and sold pharmaceutical products to doctors, clinics, and pharmacies.
- Built and maintained strong relationships with healthcare professionals.
- Delivered product presentations and educated clients on drug benefits and usage.
- Monitored market trends, competitor activities, and customer feedback to identify opportunities for growth.
Education
Bachelor’s of Commerce -
Punjabi University
01.2018
Skills
- Hard Skills - Point of Sale (POS) system operation, Cash handling, Food safety and handling procedures, Up selling and cross-selling techniques, Inventory tracking and stock management
- Soft Skills - Excellent verbal and written communication, Active listening and empathy, Conflict resolution and de-escalation, Time management, Team collaboration and interpersonal skills, Customer satisfaction, Patience, Flexibility in fast-paced environments
Timeline
Concierge
Regal Security Ltd.
04.2024 - Current
Customer Service Cashier
Popeyes® Louisana Kitchen
03.2023 - 03.2024
Sales Representative
Micro Labs & Ipca Labs Ltd.
01.2017 - 01.2022
Bachelor’s of Commerce -
Punjabi University
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