Overview
Work History
Education
Skills
Projects
Timeline
Generic

Lovelyn Wang

San Francisco

Overview

9
9
years of professional experience

Work History

Senior Product Operation

Happy Distro
Dallas
09.2024 - 04.2025
  • Conducted product and user experience analyses for new brand launches, evaluating design, flavor, and technology innovations relative to market competitors.
  • Collected and synthesized client feedback to generate actionable insights for improving product fit and satisfaction.
  • Supported sales and marketing initiatives by aligning field insights with data-driven strategy development.
  • Maintained CRM workflows and contributed to process optimization for client relationship management.

Project Management Intern

Moment
Sunnyvale
01.2023 - 12.2023
  • Led a cross-functional team to launch an innovative dating app, managing the full product lifecycle, from concept to MVP.
  • Reduced development cycle from 10 to 8 months by implementing efficient communication and task management strategies.
  • Worked closely with engineers, designers, and marketers to evaluate feature usability, prioritize backlogs, and enhance the user experience.

Software Developer Engineer Intern

Openprise
San Mateo
06.2021 - 09.2021
  • Built a data extraction framework and wrote unit tests, improving system reliability and QA coverage from 65% to 90%.
  • Designed a modular architecture to standardize API interfaces across cloud services, contributing to internal tool optimization.

Senior Product Operations Specialist

Alibaba Group
Zhejiang
09.2016 - 09.2019
  • Coordinated with global clients, including L'Oréal and Colgate-Palmolive, to collect feedback, initiate customizations, and assess product adoption rates.
  • Collaborated with engineering and sales teams to address client-specific needs and optimize product experience.
  • Conducted performance tracking using analytics tools to identify usability pain points and customer churn patterns.
  • Facilitated bilingual communication between Chinese teams and international stakeholders.

Education

Master of Science - Computer Information Systems

Northeastern University
San Jose, CA
05.2024

Master of Science - User Experience Design

University of San Francisco
San Francisco, CA
01-2022

Master of Science - Electronics and Communication Engineering

Xiamen University
Fujian, China
06.2016

Bachelor of Engineering - Electronics information

Central South University
Hunan, China
06.2014

Skills

  • MySQL
  • Client Relationship Development
  • Task Tracking
  • Resource Management
  • Optimizing Cross-functional Team Collaboration
  • Data Visualization
  • User Behavior Analysis
  • Campaign Metrics Evaluation

Projects

  • Partnered cross-functionally with marketing strategists, AR game designers, and developers to optimize interactive product flows, driving a 59.6% user conversion rate in the L'Oréal New Product Release Campaign.
  • Managed and presented key performance indicators (KPIs) such as CAC, PV, UV, conversion rate, and user retention to support decision-making across teams.

Timeline

Senior Product Operation

Happy Distro
09.2024 - 04.2025

Project Management Intern

Moment
01.2023 - 12.2023

Software Developer Engineer Intern

Openprise
06.2021 - 09.2021

Senior Product Operations Specialist

Alibaba Group
09.2016 - 09.2019

Master of Science - Computer Information Systems

Northeastern University

Master of Science - User Experience Design

University of San Francisco

Master of Science - Electronics and Communication Engineering

Xiamen University

Bachelor of Engineering - Electronics information

Central South University

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Lovelyn Wang