Overview
Work History
Timeline
Generic

Lovelyn Fimibama

Calgary,AB

Overview

9
9
years of professional experience

Work History

SENIOR MANAGER FOR TALENT

Virtual Gurus Inc
09.2023 - Current
  • Spearheaded the establishment of a robust talent team, overseeing 500+ virtual assistants
  • Revolutionized recruitment, vetting, and retention policies, reducing time-to-match and vetting from 18 days to 2 days within two months
  • Achieved a 50% increase in VA engagement and support, leading to heightened client satisfaction
  • Secured a remarkable 70% improvement in talent quality through strategic initiatives
  • Ensured successful client-virtual assistant working relationships by fostering open communication channels
  • Provided transformational leadership, serving as an inspirational role model for the team
  • Collaborated with the operations manager and VP of operations to align departmental initiatives with business objectives and VG values
  • Built and led a world-class team, supporting, developing, and recruiting high-performing individuals
  • Developed a framework supporting Va success by integrating processes, content, and data across internal stakeholder organizations
  • Drove operational practices to monitor team and individual performance, ensuring alignment with organizational goals
  • Enhanced VA outcomes and the overall VA experience, with a focus on reducing VA churn throughout the client journey and on the platform
  • Fostered and maintained community engagement initiatives to strengthen relationships within the virtual guru’s team
  • Defined and optimized the VA lifecycle through the implementation of programs and initiatives to enhance engagement approaches and promote a culture of continuous improvement
  • Utilized best HR practices to develop a world-class recruitment funnel, ensuring the acquisition of top talent
  • Collaborated with Vas to deliver world-class services for their accounts, contributing to the reduction of client churn
  • Worked closely with the technology team to modify and test current and new tools relevant to the VA journey.

RECRUITER

RECRUIT 'N' REFER
03.2022 - Current
  • Screen resumes received from external job postings, internal referrals, and staffing vendors
  • Develop and implement recruiting strategies to meet current or anticipated staffing needs
  • Interview job applicants to obtain information on work history, training, education, or job skills
  • Coordinate interviews between department managers and candidates
  • Collaborate with human resources teams to mitigate risks and verify regulatory compliance.

TALENT ACQUISITION SPECIALIST

Shaw Communications
10.2022 - 09.2023
  • Coordinating the onboarding process for new hires, including preparing welcome packages, scheduling orientation sessions, and conducting follow-up meetings
  • Creating and maintaining onboarding materials, including training manuals and job aids
  • Conducting orientation sessions for new hires
  • Maintaining HR databases and employee files
  • Developing and maintaining relationships with internal stakeholders
  • Participating in continuous improvement activities to enhance the onboarding experience
  • Design and develop various recruitment programs, reduced no-shows by 80%
  • Support high-volume recruitment, including taking the lead for designated new hires, name hires, rehires, and assisting with transfers from hiring managers when required
  • Utilize online recruiting services in researching and contacting candidates
  • Helps with applicant testing, skill set checks, background checks, and reference checks
  • Established new recruitment processes which generally improve the recruitment process
  • Conduct applicant pre-screening and interviews
  • Partner with departmental managers to ascertain hiring needs and subsequently provide candidate recommendations
  • Compile reports on recruiting activity to illustrate time-to-fill, cost-per-hire, and source of hire.

SMALL AND MEDIUM BUSINESS ANALYST

Shaw Communications
11.2021 - 10.2022
  • Handled over 35 email inquiries and disconnections from customers and developed strategies and recommendations for retention
  • Actively listening to customer's requests and tender solutions to their needs
  • Coordinating customer requests promptly from site check, booking work orders, raising, and tracking tickets on Service Now, sale upgrade, and downgrade
  • Scheduled over 10 telephone realignments daily using CBS, COMX i.e., Premise move, account name change, number add, and replacement
  • Worked on projects such as Telephone number re-alignment backlog clearing, Managing E-care inquiries inbox, MACD changes and disconnections, and Temporary account suspension TCIS during Covid 19 shutdown
  • Collaborated across functional teams to drive business growth
  • Headhunted and sourced fit candidates for my department.

HUMAN RESOURCES GENERALIST

Stem Montessori Academy of Canada
05.2020 - 08.2021
  • Managed talent acquisition, and screened resumes using the Applicant tracking system (BambooHR) while updating ATS promptly
  • Conducted reference checks, planning training, and development
  • Hosted in-house career days for students and recent graduates by department or field of expertise
  • Managed all aspects of full-cycle recruitment
  • From sourcing, drafting, negotiating, evaluating resumes, interviewing candidates virtually, and onboarding the right candidates
  • Provided coaching, feedback, and support to management
  • Created and managed a schedule spreadsheet for interviews and class hours for teachers
  • Supported new hire onboarding and off-boarding to ensure a positive employee experience
  • Worked with PeopleSoft HCM to approve promotion transactions, and managed and accessed timesheets of employees.

HR ADMINISTRATIVE ASSISTANT / VOLUNTEER

Cerebral Palsy Association
06.2019 - 08.2019
  • Assisted in the regular filing of HR documents
  • Assisted in Payroll preparation by providing relevant data, like absences, bonuses, and leaves
  • Entered data correctly into the designated database
  • Processed and directed mail and incoming packages or deliveries
  • Managed all administrative tasks such as updating recruitment databases, hiring profiles, and applicant documentation.

HR GENERALIST / MARKETING MANAGER

TNI The Network
10.2018 - 07.2019
  • Conducted up to 5 telephone interviews weekly, participated in an application screening process reviewing up to 50 resumes daily
  • Recruited to assist in the opening of a branch of the company in Quebec, guided the start-up management of a full spectrum in HR Operations, systems, and operations
  • Trained 12 sales representatives on how to successfully close deals and meet quota
  • Implemented HR policies to ensure all practices follow labor and employment regulations
  • Slashed recruiting costs by 65% while concurrently bringing in new talent to drive business growth
  • Updated up to 100 employee records and assignments daily
  • Coordinated effective leadership workshops related to performance management, discipline, terminations, and human rights matters
  • Performed all pay periods, and payroll functions related to analysis, input, and reconciliation of timekeeping, new hires, salary change deductions, and bonus payouts
  • Maintained fringe benefit system for employees, including cafeteria-style plans for designated employee groups and regular plans for other groups.

TALENT ACQUISITION MANAGER

Fubara Technologies
01.2015 - 09.2018
  • Managed full-cycle recruitment to meet organizational goals
  • Sourced, Identified, and qualified candidates for seasonal, administrative, and programmer positions
  • Proactively engaged in onboarding duties (i.e., Background verification, drug screens, communication with hiring managers and candidates, HRIS database entry)
  • Worked alongside Human Resources Business partners to perform duties and projects as they relate to the daily functions of human resources
  • Maintained, developed, and initiated maintenance and revision of policies and procedures for general compliance operation
  • Managed and facilitated the centralized recruitment onboarding and administration processes of the recruitment team to ensure all recruitment activities complied with recruitment standards, company policies, and regulatory requirements, and updated on any changes
  • Led project meetings with internal stakeholders to attain imperative information for upcoming projects to relay to the greater team and provide status updates to the operational group on progress
  • Coached, led, and developed the recruitment team to build engagement, capabilities, and maximized efficiencies in recruitment and onboarding processes and other processes that overlap with recruitment functions
  • Demonstrated knowledge of current best practices in talent acquisition including leveraging technology, social media, and industry networks.

Timeline

SENIOR MANAGER FOR TALENT

Virtual Gurus Inc
09.2023 - Current

TALENT ACQUISITION SPECIALIST

Shaw Communications
10.2022 - 09.2023

RECRUITER

RECRUIT 'N' REFER
03.2022 - Current

SMALL AND MEDIUM BUSINESS ANALYST

Shaw Communications
11.2021 - 10.2022

HUMAN RESOURCES GENERALIST

Stem Montessori Academy of Canada
05.2020 - 08.2021

HR ADMINISTRATIVE ASSISTANT / VOLUNTEER

Cerebral Palsy Association
06.2019 - 08.2019

HR GENERALIST / MARKETING MANAGER

TNI The Network
10.2018 - 07.2019

TALENT ACQUISITION MANAGER

Fubara Technologies
01.2015 - 09.2018

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Lovelyn Fimibama