Lovely May Lofranco
Edmonton,AB
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Hardworking employee with customer service, multitasking and time management abilities. Devoted to giving every customer a positive and memorable experience. Enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers. Skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. Maintains focus and positive attitude in stressful situations and high-volume environments.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Server
The Old Spaghetti Factory
01.2024 - Current
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Performed opening and closing duties, ensuring dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Adhered to proper food handling procedures and safety guidelines for the well-being of guests and team members alike.
- Seated customers in timely manner by managing reservations and waitlists skillfully.
- Maintained order efficiency and accuracy through clear communication with kitchen staff, earning numerous recommendations from satisfied customers.
- Strategically timed check-ins with customers to take orders and confirm satisfaction with meals after delivery, taking action to correct any problems.
Floor Supervisor
Margo - INK Entertainment
06.2023 - 12.2023
- Enhanced customer satisfaction by implementing efficient floor management strategies and maintaining a clean, inviting dining environment.
- Fostered teamwork among staff members through clear communication of goals, expectations, and responsibilities.
- Resolved customer complaints promptly and professionally, leading to repeat business and positive reviews.
- Streamlined daily operations for smooth service flow through effective staff scheduling, task delegation, and communication.
- Collaborated with the kitchen staff to ensure timely delivery of high-quality meals during peak periods.
- Reduced wait times during peak hours by refining table turnover processes and coordinating effectively between front-of-house and back-of-house teams.
- Motivated staff to perform at peak efficiency and quality.
Server/Host
Clio - INK Entertainment
12.2022 - 12.2023
- Escorted guests to seating area, furnished menus and highlighted daily specials.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Served food and beverages promptly with focused attention to customer needs.
- Operated POS system to input orders, split bills and calculate totals.
- Explained menu items and suggested appropriate options for food allergy concerns.
- Coordinated with kitchen staff to ensure timely delivery of orders, resulting in satisfied customers.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Performed opening and closing duties, ensuring the dining area was prepared for seamless service transitions.
- Bussed and reset tables to keep dining room and work areas clean.
Education
Diploma - Hospitality And Tourism Management Co-op
Toronto School of Management
Toronto, Ontario07.2024
Bachelor of Science - Airline Management
Indiana Aerospace University
Philippines03.2018
Skills
- Strong Work Ethic
- Communication Skills
- Flexible Schedule
- Attention to detail
- Order Management
- Guest Relations Management
- Teamwork and Collaboration
- Performance Improvement
- Customer Service
- Cash Handling
- Problem-solving
- Critical Thinking
- Safe Food Handling
- Time Management
- Serving
- Multitasking
- Team Player
- Problem-Solving
- Performance Management
- Restaurant Experience
Certification
- ProServe
- Smart Serve
- Food Handler Certificate
- Workplace Hazardous Materials Information System
- Accessibility for Ontarian's with Disabilities Act
- Worker Health and Safety Awareness - Ministry of Labour, Training & Skills Development
- Supervisor Health and Safety Awareness, Ministry of Labour, Training & Skills Development
- Teamwork Fundamentals
- The Art of Menu Engineering
Languages
English
Full Professional
Japanese
Professional Working
REFERENCES
CLIO/MARGO Manager : BORHAN UDDIN - 437-421-7585
The Old Spaghetti Factory Manager : SADEKA VOHRA - 368-996-7860
Royal Alexandra Hospital Unit Manager : FREDERIC RAMIREZ - 780-993-0477
Timeline
Server
The Old Spaghetti Factory
01.2024 - Current
Floor Supervisor
Margo - INK Entertainment
06.2023 - 12.2023
Server/Host
Clio - INK Entertainment
12.2022 - 12.2023
Diploma - Hospitality And Tourism Management Co-op
Toronto School of Management
Bachelor of Science - Airline Management
Indiana Aerospace University
Similar Profiles
Cooper WilsonCooper Wilson
Server at The Old Spaghetti FactoryServer at The Old Spaghetti Factory
Samantha De La CruzSamantha De La Cruz
Supervisor at The Old Spaghetti FactorySupervisor at The Old Spaghetti Factory
Olivia CondonOlivia Condon
Server/Hostess at The Old Spaghetti FactoryServer/Hostess at The Old Spaghetti Factory
Lilyanna LieblLilyanna Liebl
Restaurant Hostess/Restaurant Busser at The Old Spaghetti FactoryRestaurant Hostess/Restaurant Busser at The Old Spaghetti Factory
Harmanjot KaurHarmanjot Kaur
Warehouse Worker at AmazonWarehouse Worker at Amazon