Lovely Dianne Silva
Richmond Hill,ON
Summary
Adept at enhancing team efficiency and vessel safety, my tenure at Wallem Shipmanagement honed my deck maintenance and teamwork skills. Expert in emergency response and technical support, I significantly improved customer satisfaction at Concentrix by swiftly resolving technical issues, showcasing my adaptability and commitment to excellence in diverse roles.
Overview
7
7
years of professional experience
Work History
Ordinary Seaman
Wallem Shipmanagement
03.2022 - 07.2024
- Supported vessel''s maintenance tasks by painting, chipping rust, greasing machinery, and conducting routine inspections to extend the ship''s lifespan.
- Enhanced communication among crew members by providing clear instructions and utilizing effective hand signals during deck operations.
- Contributed to smooth sailing by assisting in the proper loading, securing, and unloading of cargo.
- Demonstrated adaptability by quickly learning new tasks and filling various roles as needed during busy periods or crew shortages.
Deck Cadet
Wallem Shipmanagement
10.2019 - 07.2024
- Navigated ship under direction of captain and studied actionable insights to avoid collision.
- Aided officers in conducting routine checks of lifesaving appliances, firefighting equipment, and navigational devices for optimal functionality.
- Enhanced vessel safety by conducting regular inspections and maintenance of deck equipment.
- Checked tank soundings to prevent tank from overflowing or running dry.
Technical Support Representative
Concentrix
06.2018 - 01.2019
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
- Improved customer satisfaction by providing timely and accurate technical support for various software and hardware issues.
Technical Support Representative
Sitel Philippines
10.2017 - 04.2018
- Provided remote assistance to customers experiencing technical difficulties, guiding them through step-by-step resolutions with patience and professionalism.
Education
Bachelor Of Science In Marine Transportation - Maritime Studies
Lyceum of The Philippines University
Batangas, Philippines06.2015
Skills
- Basic Seamanship
- Knot tying expertise
- Deck Maintenance
- Lifeboat operations
- Steering competency
- Painting and chipping
- Vessel Safety Procedures
- Personal Survival Techniques
- Environmental awareness
- Emergency response training
- Shipboard firefighting
Languages
English
Professional Working
Timeline
Ordinary Seaman
Wallem Shipmanagement
03.2022 - 07.2024
Deck Cadet
Wallem Shipmanagement
10.2019 - 07.2024
Technical Support Representative
Concentrix
06.2018 - 01.2019
Technical Support Representative
Sitel Philippines
10.2017 - 04.2018
Bachelor Of Science In Marine Transportation - Maritime Studies
Lyceum of The Philippines University
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