Lovely Ramirez
Edmonton,AB
Summary
Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Food Service II - Casual
Alberta Health Services
07.2025 - Current
- Prepare and portion breast milk and/or infant formula, following standardized recipes, procedures, and diet orders.
- Label bottles and containers accurately with patient information, ingredients, and expiration times.
- Safely handle, store, thaw, and transport expressed breast milk, ensuring proper identification and traceability.
- Follow all guidelines for infection control, cross-contamination prevention, and allergen management.
- Maintain cleanliness and sanitation of milk preparation area, equipment, and tools according to HACCP and facility policies.
- Track inventory of milk, formula, and related supplies; report low stock or discrepancies to supervisor.
- Record preparation logs, temperatures, wastage, and any incidents per policy.
- Communicate with nursing, dietetic, and food service staff to ensure timely and correct delivery of milk feeds.
- Maintain confidentiality and follow patient safety protocols at all times.
Restaurant Supervisor/Restaurant Server
The Old Spaghetti Factory
01.2024 - 06.2025
- Dedicated Restaurant Server and Supervisor with a strong background in providing top-tier customer service and overseeing floor operations.
- Adept at managing guest interactions, taking orders, and ensuring a seamless dining experience, while supervising and supporting team members to maintain high service standards.
- Skilled in multitasking, problem-solving, and fostering a positive team environment in a fast-paced setting.
- Recognized for leadership abilities, attention to detail, and a commitment to enhancing both team performance and guest satisfaction.
- Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports..
Restaurant Supervisor/Food Server
Margo - INK Entertainment
12.2021 - 12.2023
- Customer-focused Restaurant Server and Floor Supervisor with a proven ability to deliver exceptional guest experiences and oversee smooth floor operations.
- Skilled in taking and delivering orders, managing customer requests, and resolving issues promptly to ensure satisfaction.
- Experienced in supervising and supporting team members, coordinating shifts, and maintaining high service standards in a fast-paced environment.
- Known for leadership, teamwork, and multitasking abilities, consistently fostering a positive dining experience and efficient, organized floor operations.
Education
Diploma - Hospitality And Tourism Management Co-op
Toronto School of Management
08-2024
Bachelor of Science - Airline Management
Indiana Aerospace University
03-2018
Skills
- Customer service
- Team leadership
- Conflict resolution
- Operational management
- Time management
- Communication skills
- Team management
- Cash handling
- Problem solving
- Hospitality management
- Reservation systems
- Attention to detail
- Basic understanding of infant nutrition and food safety practices
- Commitment to patient safety, privacy, and hygiene standards
- Multitasking
- Teamwork and collaboration
Certification
- Formula/Human Milk Technician Certificate
- BLS + First Aid
- Connect Care Train
- InfoCare
- Patient Experience
- Patient Relation
- ProServe
- Smart Serve
- Food Handler Certificate
- Workplace Hazardous Materials Information System
- Accessibility for Ontarian's with Disabilities Act
- Worker Health and Safety Awareness - Ministry of Labour, Training & Skills Development
- Supervisor Health and Safety Awareness, Ministry of Labour, Training & Skills Development
- Teamwork Fundamentals
- The Art of Menu Engineering
Timeline
Food Service II - Casual
Alberta Health Services
07.2025 - Current
Restaurant Supervisor/Restaurant Server
The Old Spaghetti Factory
01.2024 - 06.2025
Restaurant Supervisor/Food Server
Margo - INK Entertainment
12.2021 - 12.2023
Bachelor of Science - Airline Management
Indiana Aerospace University
Diploma - Hospitality And Tourism Management Co-op
Toronto School of Management