Summary
Overview
Work History
Education
Skills
Certification
Timeline
Generic

Lovely Ramirez

Edmonton,AB

Summary

Equipped with strong problem-solving abilities, willingness to learn, and excellent communication skills. Poised to contribute to team success and achieve positive results. Ready to tackle new challenges and advance organizational objectives with dedication and enthusiasm.

Overview

4
4
years of professional experience
1
1
Certification

Work History

Food Service II - Casual

Alberta Health Services
07.2025 - Current
  • Prepare and portion breast milk and/or infant formula, following standardized recipes, procedures, and diet orders.
  • Label bottles and containers accurately with patient information, ingredients, and expiration times.
  • Safely handle, store, thaw, and transport expressed breast milk, ensuring proper identification and traceability.
  • Follow all guidelines for infection control, cross-contamination prevention, and allergen management.
  • Maintain cleanliness and sanitation of milk preparation area, equipment, and tools according to HACCP and facility policies.
  • Track inventory of milk, formula, and related supplies; report low stock or discrepancies to supervisor.
  • Record preparation logs, temperatures, wastage, and any incidents per policy.
  • Communicate with nursing, dietetic, and food service staff to ensure timely and correct delivery of milk feeds.
  • Maintain confidentiality and follow patient safety protocols at all times.

Restaurant Supervisor/Restaurant Server

The Old Spaghetti Factory
01.2024 - 06.2025
  • Dedicated Restaurant Server and Supervisor with a strong background in providing top-tier customer service and overseeing floor operations.
  • Adept at managing guest interactions, taking orders, and ensuring a seamless dining experience, while supervising and supporting team members to maintain high service standards.
  • Skilled in multitasking, problem-solving, and fostering a positive team environment in a fast-paced setting.
  • Recognized for leadership abilities, attention to detail, and a commitment to enhancing both team performance and guest satisfaction.
  • Managed cash transactions accurately with attention to detail, minimizing discrepancies in daily reports..

Restaurant Supervisor/Food Server

Margo - INK Entertainment
12.2021 - 12.2023
  • Customer-focused Restaurant Server and Floor Supervisor with a proven ability to deliver exceptional guest experiences and oversee smooth floor operations.
  • Skilled in taking and delivering orders, managing customer requests, and resolving issues promptly to ensure satisfaction.
  • Experienced in supervising and supporting team members, coordinating shifts, and maintaining high service standards in a fast-paced environment.
  • Known for leadership, teamwork, and multitasking abilities, consistently fostering a positive dining experience and efficient, organized floor operations.

Education

Diploma - Hospitality And Tourism Management Co-op

Toronto School of Management
08-2024

Bachelor of Science - Airline Management

Indiana Aerospace University
03-2018

Skills

  • Customer service
  • Team leadership
  • Conflict resolution
  • Operational management
  • Time management
  • Communication skills
  • Team management
  • Cash handling
  • Problem solving
  • Hospitality management
  • Reservation systems
  • Attention to detail
  • Basic understanding of infant nutrition and food safety practices
  • Commitment to patient safety, privacy, and hygiene standards
  • Multitasking
  • Teamwork and collaboration

Certification

  • Formula/Human Milk Technician Certificate
  • BLS + First Aid
  • Connect Care Train
  • InfoCare
  • Patient Experience
  • Patient Relation
  • ProServe
  • Smart Serve
  • Food Handler Certificate
  • Workplace Hazardous Materials Information System
  • Accessibility for Ontarian's with Disabilities Act
  • Worker Health and Safety Awareness - Ministry of Labour, Training & Skills Development
  • Supervisor Health and Safety Awareness, Ministry of Labour, Training & Skills Development
  • Teamwork Fundamentals
  • The Art of Menu Engineering

Timeline

Food Service II - Casual

Alberta Health Services
07.2025 - Current

Restaurant Supervisor/Restaurant Server

The Old Spaghetti Factory
01.2024 - 06.2025

Restaurant Supervisor/Food Server

Margo - INK Entertainment
12.2021 - 12.2023

Bachelor of Science - Airline Management

Indiana Aerospace University

Diploma - Hospitality And Tourism Management Co-op

Toronto School of Management
Lovely Ramirez