Lovely Maxwell

• Managed department's daily operations, maintaining efficient workflow.
• Demonstrated leadership and problem-solving abilities to optimize team performance.
• Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
• Enhanced staff performance through clear expectation setting.
• Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
• Fostered a culture of excellence through strong adherence to the organization's core principles.

• Worked closely with TSA for traveler verification through biometrics
• Stand-in supervisor and terminal lead
• Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
• Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
• Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
• Responded to customer requests for products, services, and company information.
• Developed strong product knowledge to provide informed recommendations based on individual customer needs.

Supported guests in managing their credit card needs.

Elevated sales performance by leading effective promotional campaigns.

Developed creative display concepts to drive sales and brand visibility.

Handled client interactions efficiently and professionally.

Provided customer support.