Lovely Lovely

Access Control Management: Monitor and manage access control systems, ensuring secure entry and exit for all personnel.

Visitor and Worker Record Maintenance: Accurately maintain records of all visitors to the ship and workers on site, ensuring data integrity and compliance with port security protocols.

Surveillance Monitoring: Conduct continuous monitoring, promptly responding to alarms and potential security breaches.

Emergency Response: Play a critical role in responding to security breaches at the port, ensuring swift and effective resolution.

Collaboration with Authorities: Work closely with the Canada Border Services Agency (CBSA) and port authorities to maintain high security standards.

Access Pass Issuance: Issue visitor passes and generate access passes for regular workers without current port passes, ensuring proper authorization and access.

Client Communication:Respond to client's emails and follow up on inquiries, providing timely and professional assistance.

Guest Relations and Safety Oversight: Ensure a professional and courteous greeting for guests, fostering a welcoming environment while prioritizing safety.

Collaboration with Ship Security: Coordinate with Ship Security to outline daily procedures and guidelines for permitted restricted items.

Prohibited Items Management: Implement procedures for the seizure of prohibited items during passenger screening processes.

Identification Verification: Verified photo identification to authorize access to terminal facilities, maintaining strict security protocols.

Access Control Management: Monitor In and Out access, ensuring strict adherence to access control measures to prevent unauthorized entry.

Incident Reporting: Report suspicious activities and individuals to law enforcement authorities, fostering close collaboration with CBSA for heightened security measures.

Employee Oversight and Regulatory Compliance: Monitor and ensure compliance with security regulations among staff, promoting a secure operational environment.

Supervision of Security Operations: Manage and supervise a team of 20 security personnel during shifts, ensuring efficient deployment and adherence to security protocols.

• Trained and guided team members to maintain high productivity and performance metrics.
• Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
• Managed purchasing, sales, marketing and customer account operations efficiently.
• Delivered business strategy and developed systems and procedures to improve operational quality and team efficiency.
• Managed and motivated employees to be productive and engaged in work.