Summary
Overview
Work History
Education
Skills
Websites
Languages
Additional Information
Timeline
Generic

Lovely Kashyap

Surrey,BC

Summary

Human Resources Specialist with 3+ years of experience in the IT and services industry, demonstrating proficiency in full-cycle recruitment, people management, vendor management, BGC handling process, Termination process, Initiation of learning and development programs for employees with a strong command of MS Office and excellent communication skills, Experienced individual at employee engagement and technical recruiting as well as non-technical recruiting. I have completed a PG Diploma in Business and Project Management, showing an eagerness for continuous learning and adaptability. Experienced in MS Office, Communication, People Management, Full-cycle recruitment, Employee Engagement, Vendor Management, Employee Records, and Technical Recruiting.

Overview

5
5
years of professional experience

Work History

Shift Leader

Dairy Queen Grill & Chill
05.2022 - Current
  • Trained new employees and delegated daily tasks and responsibilities.
  • Maintained clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
  • Completed cash and credit card transactions accurately using POS software.
  • Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
  • Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
  • Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
  • Managed inventory and ordered supplies to keep location well stocked with necessary supplies.

Customer Service Representative

London Drug
03.2022 - Current
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Participated in team meetings and training sessions to stay informed about product updates and changes.
  • Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.

Sales Associate

Journeys
11.2022 - 02.2023
  • Greeted customers and made them feel comfortable
  • Interacted with customers, offering assistance and responding to queries about products and purchases
  • Provided recommendations according to customer needs or preferences
  • Achieved weekly sales goals for consecutive five weeks
  • Located merchandise for customers and placed orders, where necessary
  • Introduced promotions and new products to customers
  • Operated cash register and handled cash payments and credit card processing
  • Stayed up to date with sales trends for better service and achievement of sales.
  • Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.

Human Resources Associate

Pixis
12.2019 - 11.2021
  • Managed benefits administration, ensuring timely enrollment and accurate record-keeping for all employees.
  • Negotiated competitive compensation packages with prospective talent during the hiring process, securing top candidates for key roles within the organization.
  • Facilitated year-end reviews and team strength presentations with human resources partners.
  • Streamlined recruitment efforts for better candidate experience and increased success in filling open positions.
  • Coordinated company-wide events that promoted team-building activities and boosted overall morale among employees.
  • Developed comprehensive training programs for new hires, expediting the integration process and increasing productivity levels.
  • Developed and maintained positive relationships with external vendors, insurance providers and benefits administrators to establish trust and rapport.
  • Briefed job applicants regarding responsibilities, benefits and schedules to provide information regarding job specifications and logistics.
  • Reviewed and screened applicant resumes to identify qualified candidates.
  • Managed payroll processing and benefits to compensate employees for service rendered.
  • Conducted workplace compliance training to reduce liability risks and operate effectively.
  • Pre-screened resumes prior to sending to corporate hiring managers for consideration.
  • Conducted performance reviews and provided feedback to managers on employee performance.

Human Resource Intern

Absentia VR
10.2019 - 12.2019
  • Created and updated tracking spreadsheets using MS Excel.
  • Managed confidential employee files, maintaining accurate records for performance evaluations, salary adjustments, and promotions.
  • Assisted human resources and recruiting teams by scheduling phone screens and on-site interviews.
  • Maintained relationships with personnel using strong collaboration and teamwork skills.
  • Supported HR team in achieving hiring goals by screening resumes, conducting phone interviews, and tracking candidate progress.
  • Worked with HR team to coordinate company events.
  • Posted job openings, screened resumes and scheduled interviews to fill positions with qualified candidates.
  • Collaborated closely with HR specialists in crafting targeted job postings that attracted top talent within various fields.
  • Streamlined administrative tasks such as scheduling interviews, processing background checks, and verifying employment eligibility documentation.

Education

Post Graduate Diploma - Business And Project Management (PG)

Vancouver Community College
Vancouver, BC
09.2023

Bachelors of Commerce Hons. - Business And Finance

Uttaranchal University
Uttarakhand
03.2020

High School Diploma -

Summer Valley School
India
03.2017

Skills

  • Employee Benefits
  • Training and Development (HR)
  • HR Operations
  • Structured Interviews
  • Boolean Searching
  • Onboarding
  • Applicant Tracking Systems
  • Employee Training
  • Technical Recruiting
  • Calendaring

Websites

Languages

English
Full Professional

Additional Information

Certifications

  • Hiring, Managing, and Separating from Employees - May 2020 (LinkedIn)
  • Learning LinkedIn Recruiter (2017) - January 2020 (LinkedIn)
  • Beginner Google Analytics - June 2020
  • Advanced Google Analytics - June 2020
  • Digital Marketing - June 2020
  • Keka

Timeline

Sales Associate

Journeys
11.2022 - 02.2023

Shift Leader

Dairy Queen Grill & Chill
05.2022 - Current

Customer Service Representative

London Drug
03.2022 - Current

Human Resources Associate

Pixis
12.2019 - 11.2021

Human Resource Intern

Absentia VR
10.2019 - 12.2019

Post Graduate Diploma - Business And Project Management (PG)

Vancouver Community College

Bachelors of Commerce Hons. - Business And Finance

Uttaranchal University

High School Diploma -

Summer Valley School

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Lovely Kashyap