Summary
Overview
Work History
Education
Skills
Accomplishments
Languages
Certification
Timeline
Hi, I’m

LOVELLA CERBO Cerbo

Worsley,AB
LOVELLA CERBO Cerbo

Summary

Dynamic professional with a proven track record as a Kitchen Manager at Worsley Gateway Inn, enhancing operational efficiency and implementing innovative menu items. Skilled in financial services and customer relationship management, I excel in problem-solving and decision-making, driving business growth while ensuring compliance and client satisfaction.

Overview

12
years of professional experience
1
Certification

Work History

Worsley Gateway Inn

Kitchen Manager
04.2013 - Current

Job overview

  • Maintained a clean and safe work environment, adhering to all health department regulations and guidelines.
  • Improved kitchen efficiency by implementing streamlined processes and optimizing staff scheduling.
  • Calculated prices of ingredients to monitor food costs and control expenses.
  • Reviewed and analyzed kitchen performance to verify gaps and observe continuous improvement.
  • Facilitated special event catering coordination, ensuring timely preparation of high-quality dishes while adhering to client specifications.
  • Scheduled and received food and beverage deliveries, adhering to food cost and budget.
  • Evaluated employee performance regularly, addressing any skill gaps or growth opportunities through ongoing training initiatives.
  • Implemented innovative menu items that reflected current culinary trends, increasing both customer interest and repeat business.
  • Conducted regular performance evaluations for direct reports to help identify areas for improvement as well as recognizing successes and contributions.
  • Developed and implemented kitchen policies and procedures to establish clear guidelines for kitchen operations and comply with regulations.

Greatway Financial

Financial Advisor
03.2021 - Current

Job overview


  • Built strong relationships with clients, fostering trust and loyalty in managing their financial portfolios.
  • Helped individuals and families build and execute wealth management strategies based on unique goals and objectives.
  • Ensured compliance with industry regulations and company policies while serving clients'' best interests.
  • Analyzed clients'' risk tolerance levels, developing customized investment portfolios that aligned with their personal objectives.
  • Educated clients on various financial matters and provided professional recommendations on investment opportunities, products, and services based on each clients' individual needs.
  • Identified opportunities for business growth by networking, attending industry events, and generating referrals from satisfied clients.
  • Mentored junior advisors, sharing knowledge, expertise, and best practices to enhance team performance.
  • Collaborated with team members to streamline processes and improve overall client experience.

Education

Alison College
Calgary

BBA from Business Management
01-2024

Skills

  • Fundamental analysis
  • Insurance sales
  • Financial services
  • Customer service
  • Problem-solving
  • Time management
  • Multitasking and organization
  • Decision-making

Accomplishments

  • Used Microsoft Excel to develop inventory tracking spreadsheets.
  • Supervised team of 5-10 staff members.
  • Resolved product issue through consumer testing.
  • Increased team productivity by implementing key process improvements.
  • Achieved 90% by introducing CRM for marketing tasks.
  • Hired, trained and oversaw kitchen staff.

Languages

English
Full Professional

Certification

  • Licensed Insurance Advisor - Alberta and British Columbia

March 2021 up to June 2026.

  • Certified Food Handler, Canadian Institute of Food Safety

August 2021 -July 2026

  • Certified Managing Broker, Greatway Financial - November 2024- to present

Timeline

Financial Advisor

Greatway Financial
03.2021 - Current

Kitchen Manager

Worsley Gateway Inn
04.2013 - Current

Alison College

BBA from Business Management
LOVELLA CERBO Cerbo