Loveleenpreet Singh
Etobicoke,Canada
Summary
Team Manager with over 4 years of progressive experience in customer service management, skilled in quality assurance controls, CRM, and data analysis. Proven track record of enhancing customer satisfaction rates through innovative solutions and effective team mentoring. Aims to leverage expertise in retail sales customer service and administrative support to drive organizational growth and exceed customer expectations.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Team Leader
IO Solutions
01.2023 - 01.2024
- Mentored and guided employees to foster proper completion of assigned duties.
- Managed customer inquiries, accurately recording details in electronic systems
- Delivered exceptional service, resolving issues for both new and long-standing clients
- Exhibited excellent communication skills in addressing product and consumer complaints
- Mentored new hires, enhancing team performance through knowledge sharing of procedures and policies
- Built strong relationships with customers through positive attitude and attentive response.
- Innovatively developed solutions to improve customer satisfaction rates.
- Held weekly team meetings to inform team members on company news and updates.
- Optimized customer experience by delivering superior services and effectively troubleshooting issues.
Assistant Manager
Wilsons Gas Stops
10.2021 - 12.2022
- Oversaw inventory management, ensuring optimal stock levels for cost-effectiveness and customer satisfaction
- Implemented precise revenue tracking, eradicating transaction and deposit discrepancies
- Contributed to recruitment, offering strategic insights to HR for informed decision-making
- Conducted data analysis, predicting business performance and informing executive decisions
- Boosted revenue through enhanced inventory control and streamlined stock management.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies.
- Mentored team members to enhance professional development and accountability in workplace.
- Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Improved staffing during busy periods by creating employee schedules and monitoring call-outs.
Loss Prevention supervisor
Trinity Protection Services
02.2020 - 09.2021
- Spearheaded safety and loss prevention operations, instilling theft deterrence methods among team members
- Collaborated with mall security, successfully identifying and tracking suspicious individuals, enhancing store security
- Streamlined audit processes and shortage control programs, ensuring accurate and timely documentation
- Led the team in reducing store theft incidents, contributing significantly to loss prevention
- Implemented innovative strategies for loss prevention, resulting in a noticeable decrease in merchandise theft.
- Trained staff on loss prevention tactics and company procedures.
- Collaborated with law enforcement to report crime and suspicious activity.
- Generated comprehensive reports documenting evidence of attempted theft and recovered merchandise.
- Patrolled store premises to detect and prevent shoplifting and security breaches.
- Completed incident reports and activity logs for accurate, current records.
Education
Business Management -
St. Clair College
Toronto, ON04.2021
Skills
- Data Entry
- Overtime Management
- Documentation And Reporting
- Team Supervision
- Shift Scheduling
- Inbound and Outbound Calling
- Schedule Mastery
- Customer Relationship Management (CRM)
- Microsoft Office Suite
- Typing Proficiency
- Quality Assurance Controls
- Retail Sales
- Customer Service
- Data Collection
- Administrative Support
Certification
- Ontario Motor Vehicle Industry Council (OMVIC)
Timeline
Team Leader
IO Solutions
01.2023 - 01.2024
Assistant Manager
Wilsons Gas Stops
10.2021 - 12.2022
Loss Prevention supervisor
Trinity Protection Services
02.2020 - 09.2021
Business Management -
St. Clair College
- Ontario Motor Vehicle Industry Council (OMVIC)
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