Loveleen Kaur Brar
Brampton,ON
Summary
Proven track record in customer service and problem-solving, honed at Tim Hortons and a retail store, enhancing team efficiency and customer loyalty. Excelled in high-stress situations, leveraging teamwork and a positive attitude to exceed expectations. Achieved significant improvements in customer satisfaction through proactive strategies.
Overview
2
2
years of professional experience
Work History
Team Member
Tim Hortons
09.2022 - Current
- Kept work areas clean, organized, and safe to promote efficiency and team safety.
- Learned all required tasks quickly to maximize performance.
- Worked scheduled shifts and remained available to work during coworker absences, holidays, and busy periods.
- Contributed to team success by completing jobs quickly and accurately.
- Maintained productive, efficient approach to all tasks.
- Developed strong customer service and product knowledge skills to enhance individual and team performance.
Customer Service Representative
Retail Store
04.2023 - 06.2023
- Handled customer inquiries and suggestions courteously and professionally.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
Education
High School Diploma -
Lambton College
Toronto, ON04.2024
Skills
- Customer Service
- Positive Attitude
- Teamwork and Collaboration
- Problem-Solving
Languages
English
Punjabi
Hindi
Timeline
Customer Service Representative
Retail Store
04.2023 - 06.2023
Team Member
Tim Hortons
09.2022 - Current
High School Diploma -
Lambton College
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