Loveleen Sood
Brampton,ON
Summary
Knowledgeable medical services professional with natural leadership talent and progressive healthcare career. Achieve financial, operational and care delivery goals with effective oversight of teams and resources. Tech-savvy and proactive with good sense of business operations and patient care needs.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Clinic Administrator(full-time)
Bramalea Orthopedics
03.2023 - 11.2023
- Proficient with Universal App
- Dealing with EHC Patients
- A detail-oriented approach to enhance organizational productivity and cost-effectiveness.
- Deliver exemplary customer service, resulting in improved operational efficiency.
- Enhanced patient satisfaction with timely communication and proactive problem-solving strategies.
- Proficient in Microsoft Office Suite, office equipment, and business software to ensure seamless administrative support and proficient office management
- Demonstrate a track record of successfully optimizing office workflows, increasing overall productivity,
- Excel in scheduling, data entry, and meticulous record-keeping.
- maintaining a high standard of accuracy in patient records and insurance claims
- Effectively support patient interactions by facilitating check-in, registration, and insurance verification processes.
- Upholding strict privacy and confidentiality policies to safeguard patient rights and information.
Office Administrator (part-time)
MCI Physiotherapy
10.2022 - 02.2023
- Proficient with EMR
- Dealing with EHC and MVA's Patients.
- Optimized patient appointments through adept scheduling, aligning with individual needs.
- Efficiently handling check-ins, registrations, and insurance verifications while ensuring a welcoming and organized environment
- Interacted with customers by phone, email, or in-person to provide information.
- Expertly advised patients on their financial responsibilities and skillfully negotiated credit agreements for outstanding balances.
- Contributing to improved financial compliance and patient satisfaction
- Protected privacy, rights, and confidentiality of both patients and staff, upholding the highest ethical standards in healthcare administration
- Maintenance of an organized filing system, encompassing patient records, insurance claims, and prescription information, facilitating quick access to critical data
Office Administrator(Casual)
Silverthorn Sienna Living
04.2022 - 09.2022
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Adeptly served as the first point of contact, addressing customer and vendor inquiries through courteous and efficient phone support.
- Demonstrated effective workforce management by skillfully scheduling staff shifts, optimizing team resources.
- Proactively managed office supplies by conducting regular inventory checks.
- Expertly sorted incoming mails and correspondence.
- Resolved complaints and responses to inquiries regarding company policies and procedures, contributing to improved customer and staff satisfaction levels.
- Reconciled account files and produced monthly reports.
Office Administrator
Kennedy Medical Clinic
08.2021 - 04.2022
- Leveraged advanced Electronic Medical Records (EMR) software to effectively manage patient records and files.
- Preparing new patient charts, charting medical documents, and maintaining an up-to-date and accurate patient record system.
- Demonstrated exceptional patient-focused communication by providing clear verbal and written instructions to patients
- ensuring they were well-prepared for appointments and medical procedures
- Handled a wide range of administrative tasks, including patient registration, medical forms processing, and fulfilling information requests.
- Data entry, and inventory management, maintaining the clinic's high standard of organization and operational efficiency.
Education
College diploma in Office Administration- Health Services -
St. Clair College
Brampton, ON12.2022
College diploma in Computer Networking -
Algoma University
Sault Ste. Marie, ON12.2020
High school diploma or GED -
Dr. Kitchlu Public Sen.Sec. School
Moga, Punjab03.2018
Skills
- Data Analysis
- Attention to Detail
- Time Management
- Communication skills
- EMR system & Universal
- Data entry (2 years)
- Filing (2 years)
- Insurance Verification (2 years)
- Appointment Scheduling (2 years)
- Clerical support
- Organizational Skills
Certification
LLQP
Languages
English
Professional Working
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Personal Details - Highest Education
DCS / DEC
Timeline
Clinic Administrator(full-time)
Bramalea Orthopedics
03.2023 - 11.2023
Office Administrator (part-time)
MCI Physiotherapy
10.2022 - 02.2023
Office Administrator(Casual)
Silverthorn Sienna Living
04.2022 - 09.2022
Office Administrator
Kennedy Medical Clinic
08.2021 - 04.2022
College diploma in Office Administration- Health Services -
St. Clair College
College diploma in Computer Networking -
Algoma University
High school diploma or GED -
Dr. Kitchlu Public Sen.Sec. School
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