Summary
Overview
Work History
Education
Skills
Certification
Languages
References
Timeline
Generic

Loveleen Makkar

Calgary,AB

Summary

Skilled Office Manager with comprehensive experience in overseeing daily office operations, implementing effective policies for better efficiency and coordinating administrative activities. Strengths include multi-tasking abilities, strong communication skills, and proficiency in managing diverse teams. Significant contributions made to previous roles include improving organization systems and effectively handling multiple tasks concurrently under pressure.

Overview

10
10
years of professional experience
1
1
Certification

Work History

Office Manager

Accelerated Back and Neck Rehab Centre
Winnipeg, Manitoba
01.2022 - 01.2025
  • Answered phone calls, responded to emails, routed mail and coordinated courier services.
  • Assisted in recruiting, onboarding and training new employees.
  • Supervised staff members, organized schedules and delegated tasks.
  • Managed front desk operations including greeting visitors, answering questions or directing them to appropriate personnel.
  • Provided training to new hires on office policies and procedures.
  • Processed payroll accurately ensuring all employees were paid on time.
  • Monitored payments due from clients and promptly contacted clients with past due payments.
  • Managed office inventory and placed new supply orders.
  • Remained calm and professional in stressful circumstances and effectively diffused tense situations.
  • Resolved customer inquiries and complaints requiring management-level escalation.
  • Completed thorough opening, closing, and shift change functions to maintain operational standards each day.
  • Exceeded customer satisfaction by finding creative solutions to problems.

Supervisor

Tim Hortons
Winnipeg, Manitoba
02.2018 - 11.2022
  • Collaborated with other departments to coordinate workflow processes between teams.
  • Resolved customer complaints in a timely manner while ensuring customer satisfaction.
  • Developed strategies to improve team performance and productivity.
  • Trained new employees on company policies and procedures.

Team Leader

Subway
Winnipeg, Manitoba
02.2015 - 10.2019
  • Inspected equipment regularly for proper functioning and sanitation standards.
  • Checked expiration dates on products to ensure freshness of items served to customers.
  • Maintained cleanliness of work area throughout shift.
  • Prepared food items such as sandwiches, salads, soups, and drinks according to customer orders or company recipes.
  • Operated cash registers to process payments from customers.
  • Cleaned tables, chairs, counters, floors, trays, dishes, silverware after each shift.
  • Used POS system and cash register to receive payments by cash, check, credit card, and voucher.

Education

Bachelor of Business Administration - Business Administration

Red River College of Applied Arts, Science And Technology
Winnipeg, None
09-2015

Skills

  • Office administration
  • Employee training
  • Time management
  • Customer service
  • Communication skills
  • Problem solving
  • Staff hiring
  • Mail handling
  • Administrative support
  • Training and coaching

Certification

  • Health Care Aide

Languages

English
Professional
Hindi
Professional
Punjabi
Professional

References

References available upon request.

Timeline

Office Manager

Accelerated Back and Neck Rehab Centre
01.2022 - 01.2025

Supervisor

Tim Hortons
02.2018 - 11.2022

Team Leader

Subway
02.2015 - 10.2019

Bachelor of Business Administration - Business Administration

Red River College of Applied Arts, Science And Technology

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Loveleen Makkar