Summary
Overview
Work History
Education
Skills
Timeline
Generic

Loveleen Loveleen

Nanaimo

Summary

Responsive Team Leader with expertise in employee management, training and group leadership. Maintains group safety and strict performance standards with successful monitoring strategies. Dedicated to accuracy and customer satisfaction. Willing to take on any task to support team and help business succeed. Considered hardworking, ethical and detail-oriented. Dedicated professional with demonstrated strengths in customer service, time management and trend tracking. Good at troubleshooting problems and building successful solutions. Excellent verbal and written communicator with strong background cultivating positive relationships and exceeding goals.

Overview

5
5
years of professional experience

Work History

Store Manager

Dollarama
09.2024 - Current
  • Fostered a positive work environment by cultivating strong relationships between team members through team-building activities and consistent recognition of individual achievements.
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
  • Assisted with hiring, training and mentoring new staff members.

Store Manager

Dollarama
07.2023 - 09.2024
  • Managed daily operations to ensure smooth functioning of the store, maintaining a clean, safe environment for customers and employees.
  • Managed inventory control, cash control, and store opening and closing procedures.
  • Addressed customer complaints promptly and professionally, resolving issues to maintain positive relationships with clientele.
  • Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.

Team Leader

Dollarama
03.2023 - 07.2023
  • Managed team recordkeeping, tracking daily production and inventory use for senior management
  • Boosted team morale, job satisfaction, and knowledge with employee-focused strategies incorporating training and mentoring approaches
  • Maintained impeccable records, logging daily team activities and notable incidents for senior management
  • Assigned projects and distributed tasks to team members as per area of expertise
  • Supported teams to achieve department goals and objectives
  • Trained staff in job roles, business policies and industry best practices
  • Assisted front-line personnel with delivering timely service to customers by expertly managing support needs

Assistant Team Leader

Dollarama
06.2022 - 02.2023
  • Boosted team morale, job satisfaction and knowledge with employee-focused strategies incorporating training and mentoring approaches
  • Improved individual performance with regular reviews, identifying weaknesses and implementing personal improvement plans
  • Kept staff in compliance with company procedures and safety standards
  • Responded to and resolved employee relations issues expressed by team members
  • Modeled exemplary behavior and standards to inspire staff members

Assistant Team Leader

Dollarama
09.2021 - 05.2022
  • Boosted team morale, job satisfaction and knowledge with employee-focused strategies incorporating training and mentoring approaches
  • Kept staff in compliance with company procedures and safety standards
  • Helped team operate efficiently by managing schedules and coordinating daily resources
  • Coached new employees struggling with specific tasks
  • Supervised teams and individuals, giving feedback on performance and setting goals for improvement
  • Monitored team operations and workflow during busy periods, making adjustments to improve pace

Assistant Team Leader

Dollarama
01.2021 - 08.2021
  • Avoided common issues with proactive strategies focused on preventing problems
  • Boosted team morale, job satisfaction and knowledge with employee-focused strategies incorporating training and mentoring approaches
  • Corrected front-line team issues swiftly, using balanced disciplinary and motivational strategies to achieve desired results
  • Kept staff in compliance with company procedures and safety standards

Store Associate

Dollarama
11.2019 - 12.2020
  • Processed cash and credit transactions using POS system
  • Built positive relationships with customers, answering questions about products and services
  • Described store policies and procedures to customers
  • Stocked shelves and front-end displays to maintain merchandising standards
  • Worked with other associates, supervisor and security to deescalate various customer situations
  • Followed company merchandising guidelines and plan-o-grams

Education

Business - Operations Management (Materials Management Option)

BCIT
Burnaby, BC
06.2021

bachelor of computer application - Computer Applications Development

Sdp College For Women
07.2018

Skills

  • Work planning
  • Problem-solving
  • Strong communication
  • Issue research
  • Process analysis
  • Safety compliance
  • Materials organization
  • Multitasking
  • Self motivation
  • Data analysis
  • Time management
  • Customer service
  • Task prioritization

Timeline

Store Manager

Dollarama
09.2024 - Current

Store Manager

Dollarama
07.2023 - 09.2024

Team Leader

Dollarama
03.2023 - 07.2023

Assistant Team Leader

Dollarama
06.2022 - 02.2023

Assistant Team Leader

Dollarama
09.2021 - 05.2022

Assistant Team Leader

Dollarama
01.2021 - 08.2021

Store Associate

Dollarama
11.2019 - 12.2020

Business - Operations Management (Materials Management Option)

BCIT

bachelor of computer application - Computer Applications Development

Sdp College For Women

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Loveleen Loveleen