Loveleen Loveleen
Nepean,ON
Summary
Effective at supporting team needs with high-quality code, subject matter expertise and collaboration skills. Skilled programmer and complex problem-solver experienced in data analytics and report writing. Hardworking and passionate job seeker with strong organizational skills eager to secure entry-level position. Ready to help team achieve company goals.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Sysco Canada
04.2022 - 09.2022
- Take inbound/outbound customer calls and ensure proper documentation
- Identify problem and follow defined procedures to resolve correctly.
- Developed highly empathetic client relationships and earned reputation for exceeding service standard goals.
- Handled customer inquiries and suggestions courteously and professionally.
- Fostered a customer-centric culture within the team by consistently reinforcing the importance of empathy, understanding, and patience in all interactions with clients.
- Collaborated with team members to develop best practices for consistent customer service delivery.
Night Supervisor
Tim Horton's
06.2020 - 04.2022
- Assist in the development of the team by supporting the training, coaching and recognition while maintaining a high level of confidentiality and trust
- Support office management
- Follow the standard recipes and bake goods and serve as necessary
- Ensure hygiene standards are maintained that the restaurant complies with.
- Provided comprehensive training to new hires, ensuring they were prepared for their roles as night shift employees.
- Addressed customer complaints swiftly, resolving issues in a professional manner to promote positive experiences during nighttime hours.
Baker
Tim Horton's
11.2018 - 06.2020
- Assist in the development of the team by supporting the training, coaching and recognition while maintaining a high level of confidentiality and trust
- Support office management
- Follow the standard recipes and bake goods and serve as necessary
- Ensure hygiene standards are maintained that the restaurant complies with.
Customer Service Representative
Circle K
11.2016 - 11.2018
- Provide high standards for store appearance and provide fast and friendly service to the customers
- Communicate effectively with staff and provide exceptional customer service to all the customers visiting the store.
Gas Station Attendant
Petro Canada
01.2017 - 01.2018
- Work responsibilities included Cash handling
- Putting orders away and stocking shelves.
- Inspected fuel pumps and fuel tanks for proper operations and safety.
- Supported promotional efforts by informing customers of current sales events and discounts available.
- Documented all work performed on vehicles and added to company system for reference.
- Conducted regular inspections of fuel storage tanks, identifying potential hazards or leaks early on to prevent accidents or damage.
Education
Computer programming -
Algonquin College
Ottawa, ON12.2023
Business Management and Entrepreneurship -
Algonquin College
Ottawa, ON04.2019
Skills
- Problem-solving, critical-thinking, Confident public speaker, team player, effective communicator, management experience, Multi tasker, Analytical skills
- Can write appropriate code for various tasks
- Can Identify issues, analyze information and provide solutions to problems
- Can collaborate with team and co-ordinate to achieve project goals
- Can carry-out day-to-day duties accurately and efficiently
- With proper coordination and planning skills, can achieve results according to schedule
- Can contribute to company standards in documentation
- Quickly able to learn new skills and apply them to daily tasks to improve efficiency and productivity
- Scheduling
- Workflow Charts
- Data Analysis
- Computer Programming
- Firmware Releases
- Critical Thinking
Accomplishments
- CBSE'S BEAS SAHODYA ESSAY WRITING- 1st rank holder - Feb 2014, DAV public School Talwara, Punjab, India
- State Level Winner Dainik Bhaskar Junior Editor Contest - Sep 2014, DAV public School Talwara, Punjab, India
- National Level Science Talent Search Examination - Dec 2014, Unified council, Talwara, Punjab, India
- 3 x Gold Medalist - May 2015, National level Science Talent search Examination (NSTSE)
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Project Work
1. Software Development Project : Successful project completion will result in a re-developed, re-designed and rebuilt, functional and aesthetically pleasing web application, MusMe, that meets industry standards and user needs. We aim to gain valuable experience in web application development, troubleshooting, and collaboration with industry professionals.
My role: UI/UX Designer
Prepared For: TwinsMusic Enterprises.
2. Advanced Database Project: The security implications of using JSON with Oracle
My role: Creating a web application (using HTML, CSS, and JavaScript).
Prepared For: College Project (Algonquin College).
3. Android Project: Trivia Question Database: The user should be able to select a topic for the quiz, and then let the user select the number of questions to download. The server allows up to 50 questions.
The URL for searching getting the questions is https://opentdb.com/api.php?amount=10&category=22&type=multiple.
Prepared For: College Project (Algonquin College).
4. Language Research Project: I have chosen Python as my research project. My research project showcases hands-on expertise in utilizing Python for data analysis, machine learning algorithms. Committed to pushing boundaries and contributing to the vibrant Python developer community, I am poised for success in the dynamic field of data analysis and machine learning.
Prepared For: College Project (Algonquin College).
Timeline
Customer Service Representative
Sysco Canada
04.2022 - 09.2022
Night Supervisor
Tim Horton's
06.2020 - 04.2022
Baker
Tim Horton's
11.2018 - 06.2020
Gas Station Attendant
Petro Canada
01.2017 - 01.2018
Customer Service Representative
Circle K
11.2016 - 11.2018
Computer programming -
Algonquin College
Business Management and Entrepreneurship -
Algonquin College
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