Loveleen Khehra
Surrey,BC
Summary
Highly motivated and results-driven team leader with over five years of hospitality and customer service experience. Skilled in operational management, staff development, customer engagement, and budget control. Proven track record of creating positive, team-oriented environments that boost employee satisfaction and drive business growth.
Overview
10
10
years of professional experience
1
1
Certification
Work History
Restaurant Manager
Tim Hortons
10.2021 - Current
- Oversee daily operations, ensuring high standards of service, cleanliness, and customer satisfaction
- Recruit, train, and manage staff, fostering a positive work environment and teamwork
- Monitor labor, food, and paper costs to maximize profitability while maintaining quality
- Ensure compliance with health, safety, and quality standards (OHSA, WHMIS)
- Manage inventory and coordinate with vendors to ensure timely stock replenishment
- Create staff schedules to optimize coverage and manage labor costs
- Implement processes to improve operational efficiency and guest experience
- Drive customer retention and sales through excellent service and promotional efforts
- Utilize POS systems and management software to track performance and control inventory
Supervisor / Post Office Clerk
Shoppers Drug Mart
07.2022 - Current
- Manage POS systems and handle back-office paperwork
- Address customer concerns and ensure smooth cash operations
Crew Trainer
Wendy's Restaurant
09.2019 - 05.2021
- Coordinated team communication and trained new staff on operational standards
- Handled cash transactions and maintained customer service excellence
Assistant Manager
Domino's Pizza India
06.2014 - 10.2018
- Oversaw operations, staff scheduling, and customer issue resolution
- Conducted inventory audits and prepared weekly performance reports
- Led team training initiatives to ensure compliance with company protocols
Education
Associate of Arts Diploma -
College of New Caledonia
High School Graduate -
Punjab School Education Board
AmritsarSkills
- Staff Management
- Operational Efficiency Management
- Customer Engagement
- Customer service best practices
- Labor and food cost control
- Complaint resolution
- Staff Scheduling
- Inventory control and record keeping
- Conflict resolution techniques
Certification
- Food Safe Level 1
- JHSC Committee certificate
- Basic Security Training (BST)
- Driver license class 7
Languages
English
Native/ Bilingual
Hindi
Native/ Bilingual
Punjabi
Native/ Bilingual
Timeline
Supervisor / Post Office Clerk
Shoppers Drug Mart
07.2022 - Current
Restaurant Manager
Tim Hortons
10.2021 - Current
Crew Trainer
Wendy's Restaurant
09.2019 - 05.2021
Assistant Manager
Domino's Pizza India
06.2014 - 10.2018
Associate of Arts Diploma -
College of New Caledonia
High School Graduate -
Punjab School Education Board
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