LOVELEEN KAUR
YELLOWKNIFE,NT
Summary
Dedicated professional with expertise in customer relationship management and safety compliance. Proven ability to resolve conflicts and support emergency response initiatives.
Overview
1
1
Language
1
1
Certification
4
4
years of professional experience
Work History
Security Officer
Northern security services
Yellowknife, Northwest Territories
06.2023 - Current
- Oversaw premises to maintain safety and security for staff and visitors.
- Implemented access control measures for restricted areas and sensitive information.
- Conducted regular patrols to identify and prevent unauthorized activities.
- Supported emergency response procedures during incidents and evacuations.
- Reported safety hazards and suspicious activities to management without delay.
Front Desk Guest Service Agent
Larga kitikmeot Ltd
Yellowknife, Northwest Territories
02.2025 - 08.2026
- Greeted guests warmly and managed check-in and check-out processes.
- Handled guest inquiries and resolved issues promptly to ensure satisfaction.
- Responded to customer inquiries and complaints in a professional manner.
- Processed reservations and updated booking systems accurately for all guests.
- Assisted in managing front desk operations during peak hours to ensure efficiency.
- Collaborated with housekeeping to maintain cleanliness and readiness of guest rooms.
- Trained new staff on front desk procedures and customer service standards.
- Adhered to safety regulations while handling cash transactions.
Communications Coordinator
YUL Airport
Montreal, Quebec
09.2022 - 05.2023
- Coordinated internal communications to enhance staff engagement and facilitate effective information sharing.
- Resolved passenger complaints about lost baggage or delayed flights, ensuring customer satisfaction and retention.
- Supported crisis communication efforts during operational disruptions or emergencies.
- Trained new team members on communication protocols and tools to ensure consistent messaging and operational efficiency.
- Managed multiple projects and tasks simultaneously while managing client expectations.
Patient Care Volunteer
volunteer
Montreal, Quebec
11.2022 - 02.2023
- Assisted patients with daily activities and personal care tasks.
- Provided emotional support and companionship to patients during visits.
- Coordinated with healthcare staff to ensure patient needs were met.
- Maintained cleanliness and organization of patient areas and supplies.
- Collaborated with other volunteers to improve service delivery for patients.
Education
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
CDI College
Montreal, QC04-2019
Skills
- Customer relationship management
- Conflict resolution
- Emergency response
- Incident reporting
- Safety compliance
- Front desk operations
- Communication strategies
- Problem solving
- Team collaboration
- Time management
- Relationship building and management
- Workplace violence prevention
- High level of integrity
- Staff management
Languages
English
Professional
Certification
- driving license class 5
Timeline
Front Desk Guest Service Agent
Larga kitikmeot Ltd
02.2025 - 08.2026
Security Officer
Northern security services
06.2023 - Current
Patient Care Volunteer
volunteer
11.2022 - 02.2023
Communications Coordinator
YUL Airport
09.2022 - 05.2023
Bachelor of Early Childhood Care And Education - Early Childhood Care And Education
CDI College