Loveleen Kaur
Chatham,ON
Summary
Detail-oriented professional with experience in financial analysis, data reporting, and process optimization. Skilled in Power BI, Excel, and Tableau for data visualization. Proven ability to manage customer service operations, analyze data, and implement process improvements to enhance efficiency and reduce costs. Experienced in collaborating with cross-functional teams to troubleshoot issues and deliver actionable insights that drive business growth.
Overview
4
4
years of professional experience
Work History
Airport Customer Service Agent
Flair Airline
Edmonton, Alberta
03.2024 - 03.2025
- Data Analysis & Reporting: Analyzed customer service data using Salesforce, identifying trends, and generating actionable insights. Created Excel reports to track service metrics, improving decision-making.
- Automation and Efficiency: Automated data entry tasks, reducing processing time, and enhancing reporting accuracy. Streamlined workflows by integrating new systems and technology.
- Customer Support & Issue Resolution: Managed customer tickets via Zendesk, ensuring timely follow-up and issue resolution. Collaborated on solutions to common customer challenges.
- Collaboration and Communication: Worked with cross-functional teams through Microsoft Teams to resolve issues and optimize processes, sharing performance updates to drive improvements.
- Business Intelligence Tools: Built reports and dashboards in Power BI, visualizing key performance indicators (KPIs) to support management's strategic decisions.
- Sales and Transaction Data: Processed transactions using POS systems, maintaining accurate records, and analyzing customer behavior to optimize services.
Technical Nerve Centre
TekSavvy Solutions Inc
Kitchener, Ontario
07.2023 - 02.2024
- Managed and monitored the technical operations of key business systems to ensure optimal performance and minimize downtime.
- Conducted data analysis and created detailed reports using Power BI and Excel to identify system inefficiencies, trends, and improvement opportunities.
- Worked closely with cross-functional teams (technical, business, and finance) to troubleshoot issues and resolve problems in real time.
- Delivered insights through Tableau dashboards and visualizations, providing stakeholders with clear, actionable data to inform decision-making.
- Coordinated risk management efforts, identifying potential risks, and implementing preventive measures to safeguard business operations.
- Led the development of process improvements, reducing operational bottlenecks, and enhancing system efficiency, contributing to cost savings and better resource utilization.
- Generated financial reports and budget forecasts, ensuring alignment with business objectives, and helping drive strategic planning.
- Handled incoming and outgoing calls, assisting customers with issues related to internet connectivity, router setup, billing inquiries, and online account setup.
- Provided timely and efficient customer support, troubleshooting and resolving technical issues, and ensuring high customer satisfaction.
Assistant Manager
Dominos
Kitchener, Ontario
06.2021 - 08.2023
- Staff Scheduling & Labor Management: Optimized staff schedules using Katana cost to balance labor costs and service quality.
- Quality Control & Compliance: Ensured food quality and safety using POS systems to track orders and compliance.
- Customer Service Leadership: Resolved complaints and tracked customer satisfaction using Zendesk and CRM software.
- Sales and Marketing Support: Assisted with promotional campaigns and sales tracking through POS and Google Analytics.
- Inventory Control: Managed stock levels and placed orders using inventory management systems (e.g., MarketMan).
- Training and Development: Trained staff using training software and in-house systems for operational procedures.
- Performance Metrics Monitoring: Monitored KPIs using Excel and POS systems to track sales, labor, and feedback.
- Operational Process Improvements: Utilized workflow tools (e.g., Trello or Asana) to streamline operations and improve efficiency.
Education
College Diploma - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
Kitchener, ON12-2021
Master's Degree - Masters in Mathematics
DAV College, Punjab, India
Punjab, India05-2019
Bachelor's Degree - Bachelor of Science
Khalsa College For Woman
Punjab, IndiaSkills
- Financial Analysis and Budgeting
- Data Analysis & Reporting
- Power BI and Excel Reporting
- CRM and ERP systems
- TMS and Zendesk management
- Data visualization
- Access Control Management
- Process Optimization
- Problem-Solving and Critical Thinking
- Stakeholder communication
References
Company name - Teksavvy solutions inc.
Position - Supervisor
Name - Gurleen singh
Contact - (289) 654-4564
Timeline
Airport Customer Service Agent
Flair Airline
03.2024 - 03.2025
Technical Nerve Centre
TekSavvy Solutions Inc
07.2023 - 02.2024
Assistant Manager
Dominos
06.2021 - 08.2023
College Diploma - Financial Technology
Conestoga College Institute of Technology And Advanced Learning
Master's Degree - Masters in Mathematics
DAV College, Punjab, India
Bachelor's Degree - Bachelor of Science
Khalsa College For Woman
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