Loveleen Kaur
Winnipeg,MB
Summary
Well-qualified customer service representative proficient in handling complex customer issues and promoting positive experiences. Efficiency-driven and organized with team-oriented mentality and dedication to customer satisfaction, business goals and sales excellence. Skilled in coordinating documentation, handling payments.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Walmart Grant Park Supercentre
Winnipeg, MB
07.2018 - Current
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Evaluated account histories and service backgrounds to spot trends and identify issues in need of attention.
- Supported customer needs by fielding diverse questions about issues such as available merchandise, current prices and upcoming company changes.
- Maintained customer happiness with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Preserved revenue streams where possible with strong communication and negotiation skills, using refunds as last resort to maintain customer satisfaction.
- Responded to customer requests for products, services and company information.
- Achieved or surpassed revenue targets with successful promotion of company products during routine inbound calls and outbound sales follow-ups.
Cahier
Marshalls
Winnipeg, MB
03.2018 - 07.2018
- Checked prices for customers and processed items sold by scanning barcodes.
- Helped customers complete purchases, locate items and join reward programs to promote loyalty, satisfaction and sales numbers.
Education
Bachelor of Science - Human Nutrition
University of Manitoba
Winnipeg, MBSkills
- Money handling abilities
- Retail materials management
- Staff education and training
- Sale expertise
- Professional telephone demeanor
- Retail store support
- Credit card processing
- POS systems expert
- Quick learner
Timeline
Customer Service Representative
Walmart Grant Park Supercentre
07.2018 - Current
Cahier
Marshalls
03.2018 - 07.2018
Bachelor of Science - Human Nutrition
University of Manitoba
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