LOVELEEN KAUR
Toronto,ON
Summary
Reliable worker with excellent communication, time management, and computer skills. A driven and detail-oriented individual with a desire to use analytical and problem-solving skills to achieve aims. Moreover, organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
4
4
years of professional experience
Work History
System Administrator
Tech Nest Solutions
07.2020 - 07.2021
- Conducted research on software and systems products to justify recommendations and support purchasing efforts
- Recommended and executed modifications to the server environment in order to improve efficiency, reliability, and performance
- Planned and implemented projects for computer operations and enterprise systems administration
- Set up and managed Windows and Linux servers.
Customer Service Representative Team Lead
Airtel India
08.2021 - 01.2022
- Handled day-to-day customer contact via phones, faxes, and emails.
- Provided primary customer support to internal and external customers.
- Resolved customer problems by determining the cause, and selecting the best solution to solve the problem.
- Maintained up-to-date knowledge of product and service changes.
Manager
Barista Cafe
02.2022 - 08.2022
- Accomplished multiple tasks within established timeframes.
- Cross-trained existing employees to maximize team agility and performance.
- Maximized performance by monitoring daily activities and mentoring team members.
- Developed and maintained relationships with customers and suppliers through account development.
Certified Nail Technician
Delegant Salon And Academy
09.2022 - 02.2023
- Prepared nail beds and cuticles, shaped nails, and applied polish for over 8 daily customers.
- Provided training and mentoring to new staff to maximize performance.
- Shaped and smoothed nails and extensions using tools such as files and rotary abrasive wheels.
- Responded to customer concerns about gel application and nail art designs.
Volunteer Coordinator
Cognizant Technologies Solutions
05.2019 - 07.2019
Education
Post Graduate Certificate - DevOps For Cloud Computing
Lambton College
2025
Bachelor Of Technology - Computer Science and Engineering
Baba Banda Singh Bahadur Engineering College
Fatehgarh Sahib06.2020
Senior Secondary -
GHG Public School
05.2016
High School -
GHG Public School
05.2014
Skills
- Internal and External Communications
- Effective time-management skills
- Multitasking skills
- Honest, hardworking, and critical thinker
- Office Technology Skills-HTML, CSS, JAVA, XML, Javascript
- Emotional Intelligence
- Customer Service Skills
- Bookkeeping skills
Accomplishments
- IBM Professional Certification in Python
- Certified Nail Technician
- 6-week certified internship in Web designing and PHP
- Certification for completing coursework presented in GOOGLE APPLIED CS with ANDROID organized by ACM STUDENT CHAPTER and GOOGLE,2019
- Best Team Leader Award at Airtel, India
Timeline
Certified Nail Technician
Delegant Salon And Academy
09.2022 - 02.2023
Manager
Barista Cafe
02.2022 - 08.2022
Customer Service Representative Team Lead
Airtel India
08.2021 - 01.2022
System Administrator
Tech Nest Solutions
07.2020 - 07.2021
Volunteer Coordinator
Cognizant Technologies Solutions
05.2019 - 07.2019
Post Graduate Certificate - DevOps For Cloud Computing
Lambton College
Bachelor Of Technology - Computer Science and Engineering
Baba Banda Singh Bahadur Engineering College
Senior Secondary -
GHG Public School
High School -
GHG Public School
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