LOVELEEN KAUR
Delta,BC
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Customer Service Representative
London Drugs
09.2022 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Recommended products to customers, thoroughly explaining details.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
- Investigated and resolved customer inquiries and complaints quickly.
- Educated customers about billing, payment processing and support policies and procedures.
Customer Service Representative
Tim Hortons
05.2022 - 09.2022
- Handle 50+ customer interactions per day, giving detailed, personalized, friendly & polite service to ensure customer retention
- Always remain courteous and calm, even during moments of intense customer displeasure
- Memorized entire line of company products & services, including prices and special discounts
- Worked with a team of six other employees to develop a more efficient method for handling incoming customer queries
- Following food safety procedures to ensure safety of employees and customers.
Administrative assistant
Govt, Senior Secondary School
01.2020 - 03.2022
- Assist teacher with grading and other overflow tasks associated with managing the classroom and teaching students
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting
- Engage with teacher to collaborate on new teaching activities and seek feedback regarding general performance
- Developed and implemented performance improvement strategies and plans to promote continuous improvement
- Performed duties in accordance with all applicable standards, policies and regulatory guidelines to promote safe working environment.
Education
Master of Science - Information Technology
Punjabi University
Degree of bachelor’s - computer science
Panjab University
Skills
- Interpretation and Translation Services
- Efficient and Detail-Oriented
- Understanding Customer Needs
- Calm and Professional Under Pressure
- Building Customer Trust and Loyalty
- Order and Refund Processing
Certification
Six Months course in Multimedia and Animation Course
Additional Information
- ACHIEVEMENTS , Awarded for Stage Drama Competition in Inter College Fest Awarded for NSS Parade Awarded For Inter College Cricket Tournament
Timeline
Customer Service Representative
London Drugs
09.2022 - Current
Customer Service Representative
Tim Hortons
05.2022 - 09.2022
Administrative assistant
Govt, Senior Secondary School
01.2020 - 03.2022
Master of Science - Information Technology
Punjabi University
Degree of bachelor’s - computer science
Panjab University
Similar Profiles
FOLAGBADE KEHINDEFOLAGBADE KEHINDE
Cashier/Tech Sales Representative at LONDON DRUGSCashier/Tech Sales Representative at LONDON DRUGS
Lars Erik OlmatsLars Erik Olmats
Photo Lab Specialist at London DrugsPhoto Lab Specialist at London Drugs
Daniela VegaDaniela Vega
Technology Sales Specialist at London DrugsTechnology Sales Specialist at London Drugs
Arpit Singh LallyArpit Singh Lally
Warehouse Worker at London DrugsWarehouse Worker at London Drugs
Muhammad WaraichMuhammad Waraich
HVAC Technician at J8 Plumbing and HeatingHVAC Technician at J8 Plumbing and Heating