Loveleen Kaur
Brampton,Ontario
Summary
Astute Call Center professional offering polished communication skills. Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
IDEA CELLULAR LIMITED
FEROZEPUR, PUNJAB
03.2018 - 03.2020
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Responded to customer requests for products, services and company information.
- Assisted customers with setting appointments, special order requests, and arranging merchandise pick-up.
Education
Associate of Arts - Business Administration And Commerce
Lower Canada College
Montréal, QC05.2022
Skills
- Customer Retention Strategies
- Calm and Professional Under Pressure
- Efficient and Detail-Oriented
- Responding to Difficult Customers
- Courteous with Strong Service Mindset
- Customer Account Management
- Issue and Complaint Resolution
Timeline
Customer Service Representative
IDEA CELLULAR LIMITED
03.2018 - 03.2020
Associate of Arts - Business Administration And Commerce
Lower Canada College
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