Lovekesh Soni
Summary
- Served Frontline, Commercial, Retail & Business Fraud, responsible for analyzing financial data to identify fraud patterns and actively actioning system alerted transactions.
- Familiarized Banking Applications such as AS400, Intralink, Avaya, PRM 9.0, VCAS, VRM, GNS, MS Office 365, TSYS, User ID Management, Pega Smart Disputes, OAS Interac, UTRFiling, EFMS, ECMS, Transunion, IP Geolocation, FTM, Image, FFT, Splunk, Mass Phishing Tool, Power BI, WU/Wire Portal, Web Extract, and ScotiaLive.
- Task Prioritization, Thorough Research for Highly suspicious profiles or ID Theft Concerns by ensuring Compliance with AML/ATF regulatory needs.
- Proven history with diagnostics and troubleshooting processes including verbal instructions ensured adequate understanding by maintaining individual KPIs and adherence.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Senior Fraud Detection Analyst
Scotiabank
08.2023 - Current
- Analyzed alerts utilizing detection tools to evaluate fraud probability and undertook appropriate actions, including blocking accounts or reaching out to cardholders, based on the analysis. This encompassed detecting fraud across various areas such as Detect Fraud, Legit 59, Digital Debits, Fraud Attack Queues, Application Fraud, Bust Out, OFI Communications, Corporate Security, Demarket Operations, Digital Forensics, First Party Cheque Verifications and Refusals, Policy Violations and Pending Reviews, Interac Verifications and Commercials, Retail Visas and Amex Requests.
- Interacted with branches and financial institutions to verify highly suspicious activities, recipient fraud EMT, account takeover & scams while maintaining exceptional knowledge of relevant procedures, products, and services. Monitored Service Level Agreements and alert queues for timely actions based on priority.
- Researched customer records, activities, and account information to detect potential RGS, while staying informed about emerging financial crime trends to share insights with the team for continuous improvement.
- Accurately documented and submitted UTRs for financial transactions promoted enhanced transparency for funds movement, due diligence, and risk mitigation by actively probing for cryptocurrency, Bitcoin, and Ponzi schemes, potential terrorist financing, and social engineering/impersonation.
- Regularly communicated with leadership to identify and escalate challenges and obstacles related to the team's objectives on Daily Huddles, One on Ones with Team Lead, TownHalls and KPI Meetings.
Inbound Fraud Analyst
Scotiabank
08.2022 - 07.2023
- Identified and investigated suspected and/or confirmed fraud, account takeover, scam, malware-phishing, and lost/stolen calls. Reported findings and created fraud files by maintaining documentation for the calls per day.
- Consistently supported peers and new hires in INBOUND FRAUD MS Teams Chat by sharing Job Aids, Completing Transaction Exemption Requests, E-Transfer Recipient Verifications, Branch Communications, VDN Contacts, E-Learning Resources, Job Shadowing Assistance, ECMS Complaint Aids, and Process Improvement Ideas.
- Reported highly suspicious callers to CBCC Investigations and Management, enhanced security and prevented breaches in bank and customer confidentiality. This aligned with the Operational Risk Management Framework, involving understanding the bank's risk appetite and escalating common traits to team leaders for daily decision-making.
- Empathized with senior customers by understanding customized needs ensuring privacy and authentication. Educated about identity theft, Smishing, Card-not-present fraud, tech support scams, counterfeit merchant validations, Telemarketing AI Deepfakes, and Voice Cloning scams.
- Actively pursued effective and efficient operations of their respective areas in accordance with Scotiabank's Values, its Code of Conduct, and the Global Sales Principles. Ensured the adequacy, adherence to, and effectiveness of day-to-day business controls to meet obligations with respect to operational, compliance, AML/ATF/sanctions, and conduct risk.
Education
Post-graduate Diploma - Computer Networking And Tech Support
Seneca College of Applied Arts And Technology
North York, ON09.2019
Bachelors of Computer Applications - Computer Application Security
CHARUSAT University
Gujarat, India05.2018
Skills
- Extensive Investigation & Analysis
- KYC, Due Diligence, ML/TF Exposure
- Verbal,Written & Electronic Communication
- Incoming,Outgoing Call Management
- Case Management & Transaction Monitoring
- Ethical Conduct, Team Player & Risk Mitigation
Certification
- Cheque frauds.
- Understanding Global Sanctions.
- Reducing Risk - AML/ATF Program.
- Cybersecurity - Malware & Phishing.
- FCAC - Protecting Consumer's Interests.
- Anti Bribery & Anti Corruption, UTR Filing.
Volunteering
- Actively Volunteering and Serving as an ‘Event Organizer' in Yogi Divine Society (Mississauga, Canada) responsible for setting up stage decorations and making necessary arrangements for spiritual discourses and group discussion. Additionally, active participation in singing devotional songs in weekly youth spiritual assemblies.
- Served as a volunteer at Food Bank in Seneca College during the unprecedented times of Covid-19.
- Site Admin for Scotiabank Fraudsters SharePoint Web Page and DetectionFraud ScotiaPulse Committee Member.
Timeline
Senior Fraud Detection Analyst
Scotiabank
08.2023 - Current
Inbound Fraud Analyst
Scotiabank
08.2022 - 07.2023
Post-graduate Diploma - Computer Networking And Tech Support
Seneca College of Applied Arts And Technology
Bachelors of Computer Applications - Computer Application Security
CHARUSAT University
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