Lovekaran Singh
Victoria,BC
Summary
Customer Service Representative and Strong leader bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, and providing customized solutions to build loyalty.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Customer Relations Agent
BC Transit
01.2023 - Current
- Managed customer relations on an ongoing basis to maximize customer retention
- Made customers aware of current and new programs and services
- Developed community reputation through commitment to customer satisfaction and strong client relationships
- Collected customer feedback and made process changes to exceed customer satisfaction goals
- Responded to customer requests for products, services, and company information
- Responded proactively and positively to rapid change
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns
- Offered advice and assistance to customers, paying attention to special needs or wants
- Answered a constant flow of customer calls with minimal wait times
- Food & Beverage Server
Food & Beverage Server
ILgreco Pizzeria
05.2022 - Current
- Served food and beverages promptly with focused attention to customer needs
- Cultivated warm relationships with regular customers
- Worked with POS system to place orders, manage bills, and handle complimentary items
- Maintained clean and organized dining areas to uphold restaurant hygiene standards
- Resolved customer complaints promptly and professionally to maintain positive reputation
- Explained menu items and suggested appropriate options for food allergy concerns
- Used slow periods to restock supplies, ice, trays, and delivery bags.
Banking Customer Service Officer
Canadian Western Bank
08.2022 - 12.2022
- Responded to customer concerns with friendly and knowledgeable service and remedied issuespromptly and effectively
- Maintained productivity and quality standards at all times
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns
- Answered central telephone system and directed calls accordingly
- Accepted payments and updated accounts with the latest information
- Answered a large volume of incoming calls daily to resolve customer issues and scheduleappointments
- Maintained accurate and current customer account data with manual forms processing and digitalinformation updates
- Resolved concerns with products or services to help with retention and drive sales
- Scheduledappointments to resolve more complex issues
- Described product highlights and benefits to help guide purchasing decisions
- Boosted sales revenue by skillfully promoting diverse service options
- Responded to customer inquiries to provide information on bank accounts, policies, products, andservices Communicated effectively with customers, managers, and co-workers through email, phone,and traditional postal mail
- Processed money transfers, deposits, and withdrawals
Assistant Store Manager
02.2020 - 04.2022
- Maintained positive customer relationships by responding quickly to customer service inquiries
- Reviewed sales and gross profit report to determine options for increasing market growth
- Set sales goals, compare performance to goals, and adjust goals as needed
- Responded to customer concerns, working with the team to significantly raise customer satisfactionratings
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attainadvancement
- Reduced store expenditures and met budget targets by closely monitoring, tracking and controllingexpenses
- Interviewed, hired and trained staff associates and equipped them to comply with company policiesand procedures
- Provided weekly work schedules to employees to accommodate business demands and vacationrequests
- Verified inventory counts remained within monthly tolerance levels and compiled financial data incompliance with the budget.
Customer Service manager
Walmart
12.2017 - 02.2020
- Resolved customer complaints while prioritizing customer satisfaction and loyalty
- Worked with the marketing department to launch and manage promotional activities and campaigns
- Broadened strategic business plans to promote growth and sales goals while managing 20-25 cashiersand building long-lasting customer relationships
- Improved customer service initiatives by streamlining sales and order management processes
- Trained and regularly mentored associates on performance-oriented strategies and customer servicetechniques
- Supervised employees and assessed performances to determine training needs and define accurateplans for decreasing process lags
- Followed through with customer complaints to resolve their issues
- Increased customer retention by developing and offering unique discount options while driving interestin new product lines
Customer Service Desk Associate
Lowe's Canada - British Columbia
08.2018 - 07.2019
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customerneeds and resolving concerns
- Cultivated customer loyalty, promoted repeat business and improved sales
- Answered customer telephone calls promptly to avoid on-hold wait times
- Responded to customer requests for products, services and company information
- Assisted customers with setting appointments, special order requests, and arranging merchandisepick-up
- Updated account information to maintain customer records
- Handled 60-70 customers in a fast-paced environment setting in coordination with a solid team of 4customer service associates.
ORIENTATION LEADER
CAMOSUN COLLEGE
08.2018 - 08.2018
- Checking in-group members as they arrive
- Guide a group of new students through all New Student Welcome activities
- Answer questions from new students and share tips and experiences gained
- Creating a welcoming and inclusive environment for all students
Education
DIPLOMA - BUSINESS ADMINISTRATION
CAMOSUN COLLEGE
Victoria, BCSkills
- Customer Service
- Team Leadership
- Verbal and Written Communication
- Goals and Performance
- Marketing and Promotions
- Telephone Etiquette
- Staff Training
- Suggestive Selling
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Certification
First Aid CertificationServing It Right
Timeline
Customer Relations Agent
BC Transit
01.2023 - Current
Banking Customer Service Officer
Canadian Western Bank
08.2022 - 12.2022
Food & Beverage Server
ILgreco Pizzeria
05.2022 - Current
Assistant Store Manager
02.2020 - 04.2022
Customer Service Desk Associate
Lowe's Canada - British Columbia
08.2018 - 07.2019
ORIENTATION LEADER
CAMOSUN COLLEGE
08.2018 - 08.2018
Customer Service manager
Walmart
12.2017 - 02.2020
DIPLOMA - BUSINESS ADMINISTRATION
CAMOSUN COLLEGE
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