Summary
Overview
Work History
Education
Skills
Languages
Additional Information
Timeline
Generic

LOVEJOT KAUR

Brampton,ON

Summary

Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.

Overview

4
4
years of professional experience

Work History

Customer Service Representative

Xpert IT Solutions
05.2021 - 02.2024


  • Collaborated with team members to develop best practices for consistent customer service delivery.
  • Followed up with customers about resolved issues to maintain high standards of customer service.
  • Met customer call guidelines for service levels, handle time and productivity.
  • Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
  • Responded to customer requests, offering excellent support and tailored recommendations to address needs.
  • Delivered exceptional customer service to every customer by leveraging extensive knowledge of products and services and creating welcoming, positive experiences.
  • Participated in cross-functional initiatives aimed at enhancing overall business operations and customer satisfaction levels.
  • Provided primary customer support to internal and external customers.
  • Answered constant flow of customer calls with minimal wait times.
  • Clarified customer issues and determined root cause of problems to resolve product or service complaints.
  • Worked effectively in fast-paced environments.
  • Excellent communication skills, both verbal and written.
  • Proven ability to learn quickly and adapt to new situations.

Warehouse Worker

Amazon
06.2020 - 02.2021
  • Managed warehouse operations and verified proper shipment procedures.
  • Maintained clean workspaces by enforcing strict housekeeping guidelines for storage areas, dock bays, and equipment zones.
  • Helped maintain an organized stockroom by labeling shelves clearly, designating specific areas for different products, and rotating stock regularly as required.
  • Labeled and accurately moved customer orders to meet shipment timetables and minimize errors.
  • Checked packages and merchandise for damage and notified vendors.
  • Promoted a positive work environment by actively participating in team-building activities and taking initiative in group projects.

Education

GED -

St. Clair College of Applied Arts And Technology
Windsor, ON
08.2020

Skills

  • Recordkeeping strengths
  • Customer Account Management
  • Microsoft Excel
  • Microsoft PowerPoint
  • Customer Relations
  • Teamwork and Collaboration
  • Customer satisfaction measurement
  • Calm and Professional Under Pressure
  • Work Prioritization
  • English, Hindi, Punjabi Fluency

Languages

English
Full Professional
Hindi
Full Professional
Punjabi
Full Professional

Additional Information

Status- Permanent Resident Of Canada

License- G2

Timeline

Customer Service Representative

Xpert IT Solutions
05.2021 - 02.2024

Warehouse Worker

Amazon
06.2020 - 02.2021

GED -

St. Clair College of Applied Arts And Technology

Similar Profiles

CREATE PROFILE
LOVEJOT KAUR