Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

LOVEJOT JOHAL

Red Deer,AB

Summary

Friendly and empathetic with excellent communication skills, dedicated to providing outstanding service and support. Possesses solid understanding of customer needs and conflict resolution, coupled with strong problem-solving abilities. Aiming to build positive customer relationships and contribute to customer satisfaction and loyalty.

Overview

2
2
years of professional experience

Work History

Customer Service Representative

Rexall
02.2024 - 10.2024
  • Cross-trained and provided backup support for organizational leadership.
  • Developed strong product knowledge to provide informed recommendations based on individual customer needs.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
  • Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.

Sales Associate

Home Depot
02.2023 - 12.2023
  • Answered customer questions about sizing, accessories, and merchandise care.
  • Opened, shelved and merchandised new products in visually appealing and organized displays for optimal sales promotions.
  • Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
  • Delivered energetic responses to customers in-store and by telephone, going above and beyond to serve needs.

Education

Associate of Science -

University of Manitoba
Winnipeg, MB
01-2023

Skills

  • Customer Service
  • Problem-solving abilities
  • Active Listening
  • Critical Thinking

Languages

English
Full Professional

Timeline

Customer Service Representative

Rexall
02.2024 - 10.2024

Sales Associate

Home Depot
02.2023 - 12.2023

Associate of Science -

University of Manitoba

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LOVEJOT JOHAL