LOVEJINDER SINGH
Brampton,ON
Summary
Driven professional with a proven track record at Rogers Communications, enhancing customer loyalty through exceptional service and resolving complaints with empathy. Expert in operational excellence and visual management, I significantly contribute to team development and operational efficiency. Skilled in machine operation and fostering positive work environments, my focus on achievements and continuous improvement drives results.
Overview
2
2
years of professional experience
Work History
LINE LEADER ASSISTANT
Give and Go Foods
05.2023 - 07.2024
- Provided expert guidance and support to team members, helping them develop their skills and advance in their careers.
- Maintained accurate records of production data to track progress against targets and inform future planning efforts.
- Assisted in recruitment efforts to bring on new talent that contributed to overall team success.
- Safely operated Machines to avoid accidents and mishaps.
Assistant Manager
Royal Ambassador Banquets
01.2023 - 04.2023
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Developed strong working relationships with staff, fostering a positive work environment.
- Maintained a clean, safe, and organized store environment to enhance the customer experience.
Customer Service Representative
Rogers Communications
05.2022 - 12.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Answered constant flow of customer calls with minimal wait times.
Education
Diploma - Diploma in Project Management
Humber College
Toronto, ON05.2023
No Degree - Computer Technology
Hartron Communication Center
PUNDRI, KAITHAL12.2021
Bachelor of Arts - Arts Education
Guru Nanak Khalsa College
Karnal, Haryana06.2020
Skills
- Visual Management
- Operational Excellence
- Packaging
- Computer Expertise
- Quick Learner
- Hard Working
- Customer Focus
- Technical knowledge
- Troubleshooting
- Machine Operation
- Environmental awareness
Languages
English
Full Professional
Hindi
Native or Bilingual
Punjabi
Native or Bilingual
Timeline
LINE LEADER ASSISTANT
Give and Go Foods
05.2023 - 07.2024
Assistant Manager
Royal Ambassador Banquets
01.2023 - 04.2023
Customer Service Representative
Rogers Communications
05.2022 - 12.2022
Diploma - Diploma in Project Management
Humber College
No Degree - Computer Technology
Hartron Communication Center
Bachelor of Arts - Arts Education
Guru Nanak Khalsa College
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