Summary
Overview
Work History
Education
Skills
Languages
Certification
Timeline
Generic

Ramandeep Kaur

Winnipeg,MB

Summary

Permanent Residence with clear background check. Talented Manager with expert team leadership, planing and organization skills in hospitality, administration and management built during successful career. Smoothly equip employees to independently handle daily functions and meet customer needs. Diligent trainer and mentor with exceptional management abilities and results-driven approach. Confidently engage clients using friendly, positive and professional tone with strong networking skills.

Overview

10
10
years of professional experience
1
1
Certification

Work History

General Manager

Mr.Souvlaki
08.2020 - Current
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maintained professional, organized, and safe environment for employees and patrons.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Prepare weekly schedule.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Onboarded new employees with training and new hire documentation.
  • Controlled costs to keep business operating within budget and increase profits.
  • Communicated clearly with employees, suppliers and stakeholders to keep everyone on same page and working toward established business goals.
  • Monitored and analyzed business performance to identify areas of improvement and make necessary adjustments.

Supervisior

Tim Hortons
08.2019 - 07.2020
  • Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
  • Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
  • Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
  • Monitored workflow to improve employee time management and increase productivity.
  • Created successful work schedules for each team member to maintain deadlines and fully staff shifts.
  • Conducted routine inspections to check quality and compliance with established specifications.
  • Solicited customer feedback to identify and improve on areas of weakness.

Receptionist

Dentist Office
01.2019 - 02.2020
  • Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
  • Confirmed appointments, communicated with clients, and updated client records.
  • Answered phone promptly and directed incoming calls to correct offices.
  • Kept reception area clean and neat to give visitors positive first impression.
  • Handled cash transactions and maintained sales and payments records accurately.
  • Responded to inquiries from callers seeking information.
  • Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors.

Manager

Quiznos Subs
12.2017 - 08.2019
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Defined clear targets and objectives and communicated to other team members.
  • Used industry expertise, customer service skills and analytical nature to resolve customer concerns and promote loyalty.
  • Launched new products and services with thorough market research, leading to increased revenue growth.
  • Evaluated employee performance and conveyed constructive feedback to improve skills.
  • Established team priorities, maintained schedules and monitored performance.
  • Improved staffing during busy periods by creating employee schedules and monitoring call-outs.

Customer Service Representative

H&M Clothing
02.2017 - 03.2019
  • Handled customer inquiries and suggestions courteously and professionally.
  • Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
  • Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
  • Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
  • Answered constant flow of customer calls with minimal wait times.
  • Answered customer telephone calls promptly to avoid on-hold wait times.
  • Updated account information to maintain customer records.
  • Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.

Associate Consultant

Go-global
04.2015 - 03.2017
  • Managed multiple projects simultaneously while maintaining attention to detail, organization, and adherence to deadlines.
  • Enhanced client satisfaction by providing tailored solutions and recommendations for their business needs.
  • Delivered high-quality presentations showcasing key findings and recommendations to both internal stakeholders and clients.
  • Collaborated closely with cross-functional teams to devise effective strategies and action plans for clients'' businesses.
  • Evaluated diverse organizational systems to identify workflow, communication, and resource utilization issues.
  • Negotiated contracts with suppliers, reducing costs without compromising quality or delivery timelines.
  • Reviewed internal systems and organized training plans to address areas in need of improvement.

Education

Diploma - Business Administration

Cambrian College of Applied Arts And Technology
03.2019

Skills

  • Team Leadership
  • Time Management
  • Verbal and written communication
  • Complex Problem-Solving
  • Ability to think ,act and understand the task quickly and set the scene for high performance
  • Excellent digital literacy with range of systems, computer skills and devices
  • Believe in ethical, safe and respectful work practices
  • Staff Training and Development
  • Operations Management

Languages

English
Full Professional
Punjabi
Native or Bilingual
Hindi
Full Professional

Certification

Class 5 driver's license

Food and health safety Certification

First aid and CPR certification


Experiences:

Microsoft Excel

Power Point

ADP

Teams

Word Document


Timeline

General Manager

Mr.Souvlaki
08.2020 - Current

Supervisior

Tim Hortons
08.2019 - 07.2020

Receptionist

Dentist Office
01.2019 - 02.2020

Manager

Quiznos Subs
12.2017 - 08.2019

Customer Service Representative

H&M Clothing
02.2017 - 03.2019

Associate Consultant

Go-global
04.2015 - 03.2017

Diploma - Business Administration

Cambrian College of Applied Arts And Technology

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