Lovejeet Kaur
Langley,BC
Summary
Highly energetic Inside Sales Representative with more than 5 years of experience who consistently exceeds revenue goals. Exceptional interpersonal communication and leadership skills. Diligently follows up with all leads to drive new business. Proven expertise in proactively addressing objections and resolving issues. Strong desire to focus on client retentions
Overview
11
11
years of professional experience
Work History
Senior Sales and Customer Service Associate
HKL Health Supplies
Delta, BC
04.2017 - Current
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Developed and actualized customer service initiatives to decrease wait times.
- Responded to customer calls and emails to answer questions about products and services.
- Improved customer satisfaction ratings by addressing issues and fostering timely resolution.
- Informed customers about special promotions and provided detailed information for various products.
- Resolved concerns with products or services to help with retention and drive sales.
- Collected customer feedback and made process changes to exceed customer satisfaction goals.
Store Manager
Subway
Richmond, BC
02.2012 - 07.2016
- Managed inventory control, cash control and store opening and closing procedures.
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed store employees successfully in fast-paced environment through proactive communication and positive feedback.
- Reviewed and monitored scheduling, purchases and other expenses to maintain quarterly budget.
- Performed statistical analyses to gather data for operational and forecast team needs.
- Maintained proper product levels and inventory controls for merchandise and organized backroom to facilitate effective ordering and stock rotation.
- Maximized sales and minimized shrinkage through excellent customer service and adherence to standard practices.
- Promoted team collaboration, performance and efficiency by fostering healthy environments focused on mutual success.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Coached sales associates on product knowledge by using wide variety of training tools.
- Scheduled and led weekly store meetings for all employees to discuss sales promotions and new inventory while providing platform for all to voice concerns.
- Introduced new methods, practices and systems to reduce turnaround time.
- Minimized on-site cash with frequent deposits and high accuracy in predicting operations.
- Supervised guests at front counter, answering questions regarding products.
Sales Associate
IBM
New Delhi
05.2008 - 09.2009
- Engaged with customers to build rapport and loyalty.
- Developed a business information report, (by calling the organization directly) in the database by generating business files and providing it with unique business code (called DUNS no.) which helped to locate and get complete information on the company
- Identified frauds and raised red flag on the false information provided by any organization
- Engaged with investors by providing relevant data about businesses of their interest to invest in it
- Regularly observed and tracked market fluctuation and kept the data base up to date and available for the investors
Education
Baccaleurate Diploma - Human Resource Management
Kwantlen Polytechnic University
Surrey, BC2014
Bachelor of Commerce - Journalism And Mass Communication
Karim City College
India2008
Skills
- Efficient and Detail-Oriented
- Upselling Products and Services
- Customer Retention Strategies
- Issue and Complaint Resolution
- Customer Account Management
- Exceptional Communicator
- Customer Support
- Time Management
- Resourcefull
- Sales Leader
Timeline
Senior Sales and Customer Service Associate
HKL Health Supplies
04.2017 - Current
Store Manager
Subway
02.2012 - 07.2016
Sales Associate
IBM
05.2008 - 09.2009
Baccaleurate Diploma - Human Resource Management
Kwantlen Polytechnic University
Bachelor of Commerce - Journalism And Mass Communication
Karim City College
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