Lovedeep Kaur Brar
Edmonton,AB
Summary
Dynamic Communications Collections Specialist with a proven track record at Transworld Systems Canada Inc. Skilled in developing effective payment plans and resolving outstanding debts through exceptional negotiation and conflict resolution abilities. Adept at utilizing software systems for records management, ensuring compliance, and enhancing customer satisfaction. Results-driven Collections Specialist known for high productivity and efficient task completion. Specialize in negotiation, debt recovery strategies, and regulatory compliance. Excel in communication, problem-solving, and empathy to navigate complex situations and achieve positive outcomes. Committed to maintaining professionalism and integrity in challenging environments.
Overview
6
6
years of professional experience
Work History
Communications Collections Specialist
Transworld Systems Canada Inc.
New Westminster, BC
05.2022 - 09.2025
- Act as liaisons between businesses and customers to collect debts and resolve outstanding balances
- Develop payment plans, locating debtors in order to begin the recovery process, and negotiating debt payments
- Keep records of overdue balances and payment plans
- Suggest payment plans and options for the debtor to resolve their debt
- Follow up on bounced cheques and report any fraudulent payment attempts to the local authorities
- Answer customer questions and provide information to help the debtor understand how to resolve their unpaid account
- Negotiate settlements on behalf of the lender
- Report overdue accounts to collections agencies
- Managed collections for delinquent accounts using specialized software systems.
- Reviewed account histories to identify patterns and recommend follow-up actions.
- Documented interactions and updates in the company's customer relationship management system.
Residential Concierge
Armour security & protection services
Vancouver, BC
01.2021 - 11.2024
- Company Overview: Armour Security and Protection Services
- Greet and assist residents and answer enquiries by telephone, email, in person; screen all visitors, guests and contractors
- Deal effectively with complaints, and take the corrective action
- Ensure the security of residents and the building at all times including manning CCTV feeds and regular patrols, reporting any faults and/or security breaches found to the Building Manager
- Upload information onto portal as required
- Ensure the tidiness of the common areas of the building and assist with the cleaning of public areas if outside the cleaner's normal working hours.
- Ensure correct reporting of any security/Health & Safety issues, incidents and complaints. Taking appropriate action in the event of an emergency
- Responsible for all deliveries to the main reception desk, receiving and safekeeping of all parcels/registered mail. Correct issuing of all parcels/registered mail with a record which must be signed by residents. Notify residents of any deliveries to arrange collection from the front desk
- Armour Security and Protection Services
- Greeted residents and guests with professionalism and warmth.
- Oversaw package deliveries and ensured secure handling for residents.
- Assisted with security protocols to ensure resident safety consistently.
- Collaborated with management to improve resident services and experiences regularly.
Cashier
Loblaw Companies Ltd.
Surrey, BC
01.2020 - 12.2022
- Provide great customer service by ensuring the store shelves are stocked.
- Respond to customer needs by phone and in person
- Maintain and stock product displays and shelves that meet company standards.
- Ensure accurate product scanning and identify inventory needs and assist with ordering
- Setup company-directed promotions and programs
- Keep department areas neat and ensure health and safety standards
- Resolved customer complaints promptly to maintain satisfaction levels.
- Trained new staff on checkout procedures and customer service standards.
- Operated cash register efficiently and accurately, processed payments by cash, check, credit card, gift card or automatic debit.
Counter Attendant
A&W Restaurant
Burnaby, British Columbia
01.2020 - 12.2020
- Courteously greeted customers and assisted with purchases
- Accepted payment as cash, credit, and debit
- Operated cash register, received and dispensed correct change to customers
- Quickly and accurately processed meal orders while developing rapport with customers
- Resolved customer needs using professionalism and sensitivity
Education
Associate of Arts Degree - Business
Alexander College
Vancouver, BC12.2021
High School Diploma -
Royal Convent School
India06.2018
Skills
- Excellent communication
- Exceptional organizational and record-keeping
- Payment plan development
- Records management
- Fraud detection
- Customer relationship management
- Conflict resolution
- Team collaboration
- Strong analytical skills
- Solid negotiation and conflict resolution
- Understanding of legal recourse for overdue accounts
- Knowledge of software programs and reporting systems
- Ability to multitask and prioritize as needed
- Strong attention to detail
- Quick to respond in an emergency
Volunteer Experience
Alexander College, Vancouver, BC, Welcoming and supporting new students through orientation week, 01/01/20, 12/31/21
Timeline
Communications Collections Specialist
Transworld Systems Canada Inc.
05.2022 - 09.2025
Residential Concierge
Armour security & protection services
01.2021 - 11.2024
Cashier
Loblaw Companies Ltd.
01.2020 - 12.2022
Counter Attendant
A&W Restaurant
01.2020 - 12.2020
Associate of Arts Degree - Business
Alexander College
High School Diploma -
Royal Convent School